What youll be doing:

• Design, build and maintain global security controls and tooling that address current and emerging cyber threats.
• Perform technology research, automation, integrations and standardization across Cyber Security and drive recommended actions across Zendesk.
• Continually improve the development of CSOC infrastructure, engineering standards, and architecture.
• Stay ahead of and remain knowledgeable about new threats and tactics.
• Work with leadership to define the vision; build the roadmap and plan the security goals with management.
• Partner with the security engineering team to mature CSOC capabilities through log instrumentation.
• Actively participate within the cyber security community, establishing relationships and knowledge sharing.
• Help Zendesk teams and partners understand global cyber events and mitigate threats as they relate to Zendesk.
• Easily adapt to change, seek new responsibilities, accept challenges and thrive in ambiguity!

What you bring to the role:

Required:

• A team-first, collaborative approach!
• 2+ years of information security engineering experience.
• Conceptual knowledge on different areas of computer security (network, application, cryptography, forensics, incident response, etc.).
• Experience with cloud-based solutions (AWS, GCP, Azure, etc.) and container orchestration tools (Kubernetes, Docker, etc.).
• Basic programming and/or scripting skills (includes ability to write regular expressions) (python, node.js, bash, Ruby and/or other programming languages).
• Self-motivated to learn and upskill regularly, with the ability to work independently and across functional teams.

Preferred:

• Experience using log aggregation tools (SIEM, Datalakes, etc.).
• Experience investigation security incidents.
• Experience working with security technologies solutions (EDR, DNS Security, Email Security, SOAR, etc.).
• Involvement in local or regional security user groups or conferences.
• Great communication (verbally and written), organizational skills and problem solving.

About Zendesk - Champions of Customer Service

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

EEO Statement

Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an email to recruitingops@zendesk.com with your specific accommodation request.

The Poland annualized base salary range for this position is zł154,000.00-zł230,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.