Join Our Team as a Sourcing Analyst at Zendesk in Manila!
Are you ready to embark on an exciting career journey that combines your passion for procurement and supply chain management with your expertise in negotiation and contract agreements? At Zendesk, our Sourcing team plays a vital role in maximizing the value of our vendor relationships, ensuring that our Product, Engineering, IT, Sales & Marketing, and G&A teams have the goods and services they need to excel. If you're an excellent communicator with a deep understanding of procurement regulations, contract agreements, and legal terminology, we invite you to explore this exceptional opportunity and help drive our success.
Position: Sourcing Analyst
Location: BGC Taguig, Philippines
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Why Zendesk?
At Zendesk, we're not just about software; we're about helping organizations build better relationships with their customers and employees. We believe in delivering the best experiences for both. As a Sourcing Analyst, you'll hold a pivotal role in our mission to enhance vendor relationships and drive value throughout our organization. This role encompasses a wide range of responsibilities that will challenge your negotiation skills, contract management expertise, and strategic thinking. Here's a glimpse of what you'll be doing:
The day-to-day
- Negotiate Low to Medium Risk Contract Agreements: Use your negotiation prowess to secure the best terms and conditions for products and services, ensuring Zendesk maximizes its value.
- Contract Assessment: Analyze existing contracts to identify areas where amendments or improvements are needed, keeping our agreements aligned with evolving business needs.
- Contract Drafting and Editing: Skillfully prepare and edit contracts between Zendesk and vendors, ensuring clarity and accuracy in legal documentation.
- Risk Management: Safeguard Zendesk's interests by managing contract risks while actively seeking opportunities for savings and other favorable outcomes.
- Issue Resolution: Responsively address and resolve queries from both internal business customers and vendors, maintaining smooth operations.
- Source-to-Pay Process Enhancement: Collaborate on the development, implementation, and evolution of effective source-to-pay processes that drive efficiency and cost savings.
- Guidance and Support: Provide valuable guidance and support to purchase requestors throughout the purchasing life cycle, ensuring adherence to best practices.
- Handles tasks and projects delegated or assigned by the team lead and Manager
Skills and Qualifications:
- Education: Bachelor's degree in Business, Procurement or Supply Chain Management.
- Experience: A minimum of 3-5 years of relevant experience.
- Analytical Skills: Excellent quantitative skills with the ability to dissect complex problems.
- Data-Driven Approach: Demonstrated proficiency in data-driven problem-solving and analysis.
- Problem-Solving: Proven ability to conduct rigorous, fact-based analyses, prepare compelling proposals, and excel in negotiation.
- Legal Expertise: In-depth knowledge of procurement regulations, contract documents, and legal specifications.
- Technical Skills: Strong proficiency in Excel, Word and GSuite.
- Bonus Points: Experience in sourcing, procurement, or consulting is a plus.
- Communication: Strong communication and networking skills, enabling effective teamwork or individual contributions.
- Adaptability: Ability to be flexible and agile in a fast-paced environment, with the capacity to adjust priorities seamlessly.
- Attention to Detail: Demonstrate excellent attention to detail in all aspects of your work.
- Cross-Functional Collaboration: Experience in maintaining relationships with individuals in other functional areas.
- Customer-Centric: Understanding of a customer service-based function.
- Willingness to work on night shift
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Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.