Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection.

In pursuit of this vision, we are seeking a dedicated SMB Account Executive with a proven track record in B2B sales and a passion for driving growth in the SaaS landscape. In this role, youll be growing our SMB account base by hunting for new opportunities and closing deals of varying sizes. You are skilled in building and maintaining broad relationships, and working cross-functionally. Your focus will be on revenue growth by building relationships and introducing innovative solutions to customers, deepening Zendesk's impact by aligning to our customers goals.

• Drive top-line revenue growth by acquiring new customers and developing strategies for account expansion.
• Manage and nurture customer relationships ensuring high satisfaction and retention levels.
• Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability.
• Use data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies.
• Understand and convey the benefits of Zendesk products, aligning them with customers business objectives to ensure customer satisfaction and product expansion.
• Lead competitive sales cycles utilizing strong communication skills and value selling to articulate compelling business cases.
• Consistently develop a robust pipeline of qualified opportunities accurately tracking details and sales stages in Salesforce.
• Provide accurate weekly, monthly, and quarterly forecasts, and exceed quarterly and annual revenue goals.
• Collaborate with internal teams to enhance sales strategies and streamline sales execution.
• Exceed weekly and monthly activity and pipeline KPIs.

• BA/BS degree or equivalent experience required.
• At least 2 years of B2B sales or solution engineering experience, preferably in the SaaS industry with a proven record of exceeding sales targets.
• Experience in managing and expanding customer relationships at various levels.
• Strong presentation, negotiation, and deal closing skills.
• Strong account research, prospecting, and customer outreach skills.
• An entrepreneurial spirit, strong collaboration skills, and a drive for continuous professional growth.
• Knowledge of industry trends and the ability to build relationships with key decision makers.
• Outstanding organizational and multi-tasking skills with the ability to handle high volumes of opportunities simultaneously.
• Experience creating and leveraging territory plans.
• Familiarity with key Sales tools such as Salesforce, Outreach, and Clari.

• 新規顧客を獲得し、アカウント拡大の戦略を開発することで、売上成長を推進します。
• 顧客関係を管理し育成し、高い満足度と維持率を確保します。
• 既存顧客に追加の製品やサービスをクロスセルする機会を積極的に特定し追求し、アカウントの収益と利益を最適化します。
• データインサイト、顧客の意図、導入履歴を活用して新しいクライアントを効果的に見込み、維持戦略を強化します。
• Zendesk製品の利点を理解し、顧客のビジネス目標に合わせて伝え、顧客満足と製品の拡大を確保します。
• 強いコミュニケーションスキルと価値販売を活用して、魅力的なビジネスケースを明確にする競争の激しい販売サイクルをリードします。
• Salesforceで詳細と販売ステージを正確に追跡しながら、常に質の高い機会のパイプラインを構築します。
• 正確な週次、月次、四半期ごとの予測を提供し、四半期および年間の収益目標を超えます。
• 内部チームと協力して販売戦略を強化し、販売実行を効率化します。
• 週次および月次の活動およびパイプラインKPIを超えます。

• BA/BSの学位または同等の経験が必要です。
• B2B営業またはソリューションエンジニアリングの経験が少なくとも2年あり、SaaS業界での販売目標を超えた実績が望ましいです。
• 様々なレベルで顧客関係を管理し拡大した経験。
• 強力なプレゼンテーション、交渉、契約締結スキル。
• 強力なアカウントリサーチ、見込み客発掘、顧客へのアプローチスキル。
• 起業家精神、強いコラボレーションスキル、継続的な専門的成長への意欲。
• 業界のトレンドに関する知識と、主要な意思決定者との関係構築能力。
• 高いボリュームの機会を同時に処理できる優れた組織力とマルチタスク能力。
• テリトリープランを作成し活用した経験。
• Salesforce、Outreach、Clariなどの重要な営業ツールに精通していること。