We are seeking a Marketing Analytics Product Manager to join our Marketing Technology team. This role will focus on the strategic management and optimization of our marketing analytics tools, including Google Analytics (GA4), Falkon, Allocadia, and Marketo Measure. The ideal candidate will have extensive experience with these platforms and a passion for data-driven decision-making.
Key Responsibilities
- Serve as the product owner for our suite of marketing analytics tools, ensuring they are leveraged to their full potential.
- Develop and maintain a strategic roadmap for marketing analytics, aligning tool capabilities with business objectives.
- Collaborate with cross-functional teams to integrate analytics tools with other marketing technologies.
- Drive the adoption and effective use of analytics tools across the marketing department.
- Train and support marketing team members in the use of analytics platforms.
- Conduct regular analyses of marketing performance, providing insights and recommendations to leadership.
- Stay abreast of industry trends and advancements in marketing analytics technology.
- Manage vendor relationships, including contract negotiations, renewals, and ongoing communication.
- Ensure data quality and compliance with data privacy regulations.
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Qualifications
- Bachelor's degree in Marketing, Business, Data Science, or equivalent experience
- Minimum of 3 years of experience in a marketing analytics role, with hands-on experience managing tools such as Google Analytics (Including GA4), Allocadia, and Marketo Measure.
- Strong understanding of marketing principles and data analytics.
- Excellent analytical skills and the ability to translate complex data into actionable insights.
- Proven ability to manage projects, meet deadlines, and work collaboratively in a team environment.
- Strong communication skills, with the ability to convey technical concepts to non-technical stakeholders.
- Experience with data visualization and reporting tools.
- Familiarity with data privacy standards and regulations.
What We Offer
- A role that is central to the strategic decision-making process within the marketing department.
- The opportunity to work with a cutting-edge suite of marketing analytics tools.
- A collaborative and innovative team environment.
- Competitive salary and benefits package.
- Professional development and career growth opportunities.
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.