Who we're looking for
We're looking for: A motivated self-starter who can handle a high-velocity customer service/sales approach while providing an excellent customer experience! Our Tactical Transaction team ISAEs are at the forefront of our customer experience new customers of Zendesk. In the role, you will become a product expert and articulate the value of Zendesk to an informed buyer. You will do this by providing several touch points across the customer journey to help them have an informed buying decision. Ideal candidates joining our team will bring a consistent track record in achieving targets; Software/SaaS experience is a plus. Travel to a Zendesk office is required.
Segment: Enterprise, Midmarket, Commercial; Responsible for uncovering and closing $12K opps to field AEs.
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What you'll be doing
- Proactively engage Zendesk prospects in an effort to generate demand.
- Actively resolve prospect and customer inquiries to drive pipeline and bookings.
- Become an expert on Zendesk products
- Be the voice of our customers; understand their needs and make them champions
- Meet or exceed SLAs and KPIs established for the role, including but not limited to: outbound activities, conversion rates, generated bookings, generated pipe-generation.
What you bring to the role
- Excellent written communication skills in English
- Will require working with clients/prospects across Zendesks global market
- 1+ years of sales experience; software/SaaS experience preferred
- Real passion for Zendesk technology and quick ability to learn tools and processes
- Outstanding organizational skills, with the ability to multitask a high volume of opportunities at all times
- Ability to thrive in a fast-paced environment, think strategically and excel at tactical execution against a task
#LI-WO1
Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.