Zendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relations. At Zendesk, we encourage growth, and innovation and believe in giving back to the communities we call home.
We are looking for an experienced engineering leader within the Explore group in Europe. This role will be leading teams that are critically important to our Reporting & Analytics vision at Zendesk and include scrum teams working on building the Zendesk Explore product.
The ideal candidate will have experience building technical teams and driving their success while building consensus and alignment throughout the organization. They should have previously shown success as the leader of teams that love to code, build and operate a highly scalable, distributed, analytics application while still being able to deliver important new initiatives that move Zendesk forward as a whole.
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What you get to do every day:
- Lead a team owning one of Explores critical services
- Work with a team of engineers to make our actor system service reliable and efficient
- Balance new features, technical debt, and maintenance
- Work with leaders across Engineering and Product Management to define how Explore engineering teams align with our long-term roadmap
- Define, implement and deliver long and short-term business and technology initiatives collaboratively to optimize development and security, increase team efficiency, and support business objectives
- Work with the existing management team to continually improve software delivery, grow the team responsibly and ensure team happiness
- Own services, products, and projects delivery across multiple teams with global dependencies
What you'll bring to the role:
- You have strong experience with Scala or Java code bases
- Experience in large-scale cloud architecture preferably in AWS & SaaS environments.
- You are or have been, in an Engineering Manager role with prior experience of mentoring technical leads, and individual contributors.
- You have a history of delivering complex, high-quality products built for scale and flexibility.
- You are experienced, organized, and calm - being both humble and confident - with the internal fire to deliver.
- Experience leading and working with a globally distributed engineering team
- You have demonstrated experience in adapting and improving engineering practices
- Experience with handling incidents, preparing support documentation for outages, and understanding how to triage issues.
- You are flexible and open to changing priorities and managing multiple tasks simultaneously within compressed time frames - you can keep all things moving while delivering great work.
What we offer
- Full ownership of the projects you work on.
- What you will be doing will have a huge impact.
- Team of passionate people who love what they do.
- Exciting projects, ability to implement your own ideas and improvements.
- Opportunity to learn and grow.
...and everything you need to be effective and maintain work-life balance:
- Flexible working hours.
- Hybrid work environment (We encourage you to work one day per week from our beautiful Krakow office)
- Professional development funds.
- Choice of your laptop and other equipment.
- Premium Medical Insurance as well as Private Life Assurance.
- KUP Tax discount.
- Annual and Long-Term Bonuses.
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The Poland annualized base salary range for this position is zł286,000.00-zł428,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.