What you'll be doing

• Collaborate with cross-functional teams to plan and complete campaigns across email, social media, content marketing, virtual and in-person events, and other channels as needed.
• Work with the Regional Field Marketing and extended go-to-market teams to drive regional campaign adaptation, execution, and adoption.
• Collaborate with Global Campaigns team on scaling existing programmes in EMEA, as well as represent regional perspective and feedback on the global initiatives.
• Foster new relationships with Zendesk customers and play an active role in growing our advocacy base by collaborating directly with Sales and Success teams.
• Coordinate the end-to-end lifecycle of all customer references and maintain our database of customer profiles, contacts, and participation to support high value opportunities.

What you bring to the role

• BA/BS or equivalent years of work experience.
• 2+ years experience in B2B marketing, campaign management, or field marketing, international experience and SaaS focus preferred.
• Strong interpersonal skills to work closely with cross-functional partners and teams, and represent Zendesk in customer-facing interactions.
• Employ a data-driven approach to regularly report metrics, identify data gaps, and collaborate with operational teams to improve processes; familiarity with Salesforce and Tableau is a bonus.
• Excellent written and verbal communication skills, with the ability to write compelling copy.
• Outstanding project management and prioritisation skills, managing multiple timelines with various collaborators. Customer-focused with enthusiasm and empathy to help businesses improve how they engage with their customers.

Where We Work
Being digital first doesnt mean were digital only. In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our Lisbon office on a weekly basis for part of the week. The specific in-office schedule is to be determined by the hiring manager.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.