• Serve as the liaison between HQ and the Localization/Transcreation team, setting and supporting deadlines, conducting content QA, and managing asset organization.
• Adhere to and implement Business Operations and Experiential Marketing standards and best practices to maintain consistency across regions.
• Collaborate with regional marketing and sales teams to analyze Showcase reporting and compile programmatic summaries.
• Act as the intermediary for regions and Creative team to ensure regional teams have access to the appropriate Zendesk branding and Creative assets.
• Regularly partner with other regional Business Operations Program Managers and the Experiential Marketing team to promote knowledge sharing and brainstorming across regions.

Data Analysis and Reporting:

• Analyze business operations data to inform strategic decisions.
• Develop reports to support business operations management.
• Track and report on business performance metrics.

Training

• Manage training documentation and schedule trainings for new hires
• Track team progress against mandatory company training programs
• Create documentation for marketing to communicate and train sales and SOPs on new reporting methodologies
• Ensure marketing teams are included in martech training when applicable

Collaboration and Communication:

• Work closely with global marketing teams to align regional marketing strategies.
• Facilitate communication within the marketing team and with other departments to ensure alignment and transparency.
• Assist regional marketers in vendor management and contracting to help with process efficiencies

Process Improvement:

• Identify opportunities for process improvements and lead initiatives to enhance efficiency in alignment with the global marketing org.
• Develop and document standard operating procedures for regional marketing activities.

Qualifications:

• 5+ years of experience in business operations, program management, or a related role.
• Strong analytical skills and experience with data analysis tools and techniques.
• Excellent project management skills with the ability to manage multiple projects simultaneously.
• Strong communication and interpersonal skills.
• Detail-oriented with strong organizational skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.