Director of Client Strategy, Corporate

About Us:

YipitData is a leading market research and analytics firm and recently raised up to $475M from The Carlyle Group at a valuation over $1B.

We analyze billions of data points every day to provide accurate, detailed insights for retailers and brands. Our on-demand insights team uses proprietary technology to identify, license, clean, and analyze the data many of the world’s largest investment funds and corporations depend on.

For three years and counting, we have been recognized as one of Inc’s Best Workplaces. We are a fast-growing technology company backed by The Carlyle Group and Norwest Venture Partners. Our offices are in NYC, Austin, Miami, Denver, Mountain View, Seattle, Hong Kong, Shanghai, Beijing, Guangzhou, and Singapore. We cultivate a people-centric culture focused on mastery, ownership, and transparency.

About The Role (and Challenges You’ll Be Helping To Solve!):

We are looking for a Director of Client Strategy to join our growing Retail and Brands business. This individual will be focused on supporting relationships with key brand and retail customers.

In this role, you will become an expert in understanding our clients' business challenges and ensuring we drive adoption and value. Your role will be focused on driving strong client engagement and relationships to ensure value creation, leading to favorable renewal outcomes. This role will include supporting clients in partnership with an Account Executive (AE), Client Strategy Manager (CSM) and Solutions partners. 

This remote-friendly opportunity can sit in NYC (where our headquarters is located), one of our office hubs (Austin, Miami, Denver, Mountain View, or Seattle), or anywhere else in the US. However, depending upon where the remote work is performed, income could be subject to New York State tax withholding. Please note that we pay NYC-based salaries for US roles regardless of where employees choose to work.

As a Director of Client Strategy at YipitData, you will:

Key Responsibilities: 

• Lead and develop a team of Client Strategy Managers (CSMs), helping to set and execute plans to achieve retention and revenue goals.
• Lead the team responsible for driving successful renewal processes and outcomes: ensuring value and adoption to drive high retention and long-term client partnerships. 
• Lead a team that:

Deeply understands the client base and jobs to be done. Become a trusted resource for our clients by acting as a thought partner and providing top-notch service

• Leverages product expertise to drive value, user engagement, and deeper adoption 
• Cross functional alignment to drive positive client outcomes access the Product and Revenue organization
• Build and leverage tools and data to support a quickly scaling book and user base 
• Support AE team to drive upsell opportunities by identifying additional client needs and expanding product adoption.
• Build and maintain relationships with budget owners and key decision-makers 
• Collaborate cross-functionally with solutions and client strategy teams to ensure clients receive high-value insights and support.
• Implement best practices and data-driven strategies to enhance account management performance.

You Are Likely To Succeed If:

• Strong empathy and passion for helping customers win
• You have 5+ years of leadership experience in Customer Success or Account Management roles 
• You have 6+ years of experience in gross retention focused roles 
• Skilled in client relationship management, with a track record of driving value and successful renewals, leading to expansion.
• Adept at identifying risks early to mitigating churn risk, and scaling this across a broader book of business and team 
• Adept at navigating complex organizations to uncover new revenue opportunities.
• A strategic thinker who can translate data insights into actionable plans.
• Passionate about building a team culture that prioritizes customer success and growth
• You have experience managing the holistic life cycle of a client relationship from onboarding, quarterly business reviews, renewal, and upsells 
• You have experience working with large enterprises and liaising with senior executives across several business functions such as strategy, sales, marketing, and data/insights.
• You have a track record of not only meeting but exceeding gross retention targets
• You are a team player and are motivated by the company’s success, not just your own
• With a high EQ, you are sensitive to clients’ needs and quickly develop client relationships
• You have an entrepreneurial spirit and are excited to help build a newer business from the ground up
• You love solving ambiguous problems and are willing to persevere through the highs and lows

Meet Your Team:

• Check out this video to learn why our Corporate team members love being part of YipitData!

What We Offer:

Our compensation package includes comprehensive benefits, perks, equity, and a competitive salary: 

• We offer flexible work hours, flexible vacation, a generous 401K match, parental leave, team events, a wellness budget, learning reimbursement, and more!
• Everyone at YipitData is empowered to learn, self-improve, and master their skills in an environment focused on ownership, respect, and trust.
• The annual on-target earnings for this position is anticipated to be up to $335,000 ($165,000~$170,000 base salary + variable commission earned at 100% of quota). The final offer may be determined by a number of factors, including, but not limited to, the applicant's experience, knowledge, skills, and abilities, as well as internal team benchmarks. The compensation package also includes equity.

This role may be performed fully remotely within the United States. Please note that our US headquarters are located in NYC. We also have office hubs in Austin, Miami, Denver, Mountain View, and Seattle. If the remote work is performed outside these offices, income may be subject to New York State tax withholding.  

Please note that for this position, we are not able to consider candidates who currently or in the future will require visa sponsorship.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity employer.

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