Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the knowledge behind every customer engagement, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a ‘Best Place to Work’ globally by industry leaders such as Built In, Fortune, and Great Place To Work®!
Yext is looking for a detail-oriented, proactive, and technically adept Platform Consultant to join our dynamic Services team. In this role, you will serve as a Yext product expert, working closely with Yext’s Healthcare clients to configure the platform, manage data, and deliver exceptional solutions. Our Healthcare vertical works across the healthcare sector, including digital health, healthcare B2B, and consumer health. As a customer-facing team member, you will play a key role in executing implementation tasks, managing project deliverables, and ensuring effective communication with both clients and internal stakeholders throughout the project lifecycle
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We value individuals who are fast learners, team contributors, strong communicators, and problem solvers. Ideal candidates are have experience configuring or implementing B2B technology, can build positive relationships, and quickly learn the parts of our business.
What You'll Do
- Facilitate and manage the completion of implementations and/or ad hoc enhancement and maintenance requests/projects for assigned client accounts
- Work directly with the customer via meetings and email communications to identify goals and requirements for assigned projects
- Configure the Yext environment (Content, Pages, Listings, Search etc.) to meet customer requirements
- Manage & prioritize multiple inbound client configuration or data management requests and drive to completion
- Interpret client and other stakeholder requests, and effectively communicate these requests to other internal teams as necessary, using appropriate tools and methods to tailor communication to stakeholders as needed. Confirm resolution of the request
- Create business requirements documents outlining client business rules, requirements, and customizations and ensure accurate configuration of the platform
- Document client business rules, requirements, and customizations and ensure accurate configuration of the platform
- Partner closely with the broader account team to ensure we are exceeding client expectations, working cross functionally with account managers, sellers, engineers, and designers to achieve success
- IIdentify potential areas to improve all aspects of the platform and products
- Analyze and import customer data, and provide quality assurance over the information and content loaded into the Yext Platform
- Serve as a subject matter expert to customers as well as internal teams
- Test new features and workflows in product releases for a clients configuration, apply new features for client book of business and provide feedback to product management
- Contribute to internal resources and process improvements
- Provide Search Engine Optimization (SEO), data modeling, integration best practices and optimization guidance throughout engagements to drive customer return on investment
- Provide status updates on your work and communicate potential risks and opportunities to clients and the account team
- Understand complex technical issues in order to build scalable solutions for our clients
What You Have
- High school diploma, GED or equivalent
- 3-6 years of experience in Software Implementation, Consulting, or similar client-facing roles
- Excellent English, both written and verbal
- Strong in data analysis and manipulation with Excel or equivalent
- Outstanding and effective interpersonal skills; along with strong ability to communicate complex problems
- Strong attention to detail, organized, process-driven
- Strong work ethic with the ability to work in a fast-paced and dynamic environment
- Determination and perseverance when faced with challenges
- Ability to thrive in a cross-functional team environment
- Takes pride in providing a high level of service and delivering consistent performance
- Interest in technology
- Energized by completing items on a huge to do list
- Self-directed worker with excellent time management skills
Bonus Points
- Basic understanding of relational databases and SQL
- BA/BS degree in any subject area, or similar college level education or work experience preferred but not required.
- 3-5 years of experience delivering software implementations for clients in the Healthcare industry
- Familiarity with healthcare taxonomy, including an understanding of common medical specialties and conditions (e.g., knowing that heart-related issues fall under cardiology, foot pain may require an orthopedist, or allergies could involve primary care or an allergist) is a plus.
- Familiarity with healthcare data management and credentialing, including an understanding of provider data management, facility data management, and provider scheduling. Experience working with platforms such as Epic, Symplr, and Kyruus is a plus.
- Basic knowledge of healthcare reputation management is a plus.
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Pay ranges at Yext are established based on an analysis of salaries for positions with a similar level of accountability and impact in the relevant labor market. Salary levels are expected to change to reflect an employee’s job performance (results and impact) over time. Salaries at the time of hire are typically offered in the lower to middle of the above-referenced range in order to provide the opportunity to reflect performance-based increases over time. In addition to base salaries, employees at Yext are typically eligible for a comprehensive package of benefits including medical, dental and vision benefits; life insurance; short term and long-term disability; 401(k) retirement plan; and vacation and sick leave. Successful candidates may also be eligible for equity (stock) based compensation and/or variable pay programs based on performance relative to goals and targets.
Yext is committed to building an inclusive and diverse culture where every person is seen, heard, and valued. We believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual), ages, physical or mental disabilities, citizenships, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.