Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the knowledge behind every customer engagement, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a ‘Best Place to Work’ globally by industry leaders such as Built In, Fortune, and Great Place To Work®!
We’re excited to share that Yext has recently joined forces with Hearsay Systems, forming a unified organization that is stronger than ever. This strategic acquisition enhances our ability to deliver world-class solutions by combining industry-leading digital presence management with compliant engagement solutions across social media, text, and voice. As we begin this exciting new chapter together, we’re looking for passionate, driven individuals to help us integrate and continue to innovate in our shared mission.
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This role will be part of the Hearsay team, now an integral part of Yext.
This is a hybrid position, offering the flexibility of remote telework with the requirement to be on-site at least one day per week on average. Occasional adjustments may be made based on team needs or project demands.
This is a maternity cover position, estimated to last up to 18 months.
As a Data Analyst on the Value Consulting team, you’re passionate about translating a large volume of numbers into actionable business recommendations. Your work will help Yext customers and colleagues make more informed decisions; customers will better understand how to optimize their social media and compliant texting programs, and our company will continue learning how to better serve them in these efforts.
We’re looking for someone who has exceptional analytical skills, a passion for making customers successful, and a drive to get things done. Experience generating data insights that drive executive level stories and presentations is the core of this role, and your work will impact several teams, including your Value Consulting teammates, Customer Success Managers, Platform Reporting partners and Yext customers.
What you'll do
- Collaborate with CSMs to understand client needs, pull relevant data and generate visuals for key customer presentations
- Work with various large reports to determine key actionable insights around data and user activity
- Help drive data-backed “stories” – data analysis will drive key customer and company- level conclusions around areas of improvement, best practices, and program effectiveness
- Determine industry-specific customer trends on social media effectiveness and end-user best practices
- Work with internal Customer Success and Support data to find key improvement metrics on process and product
- Help provide feedback to Hearsay Systems’ Product team on customer and company data needs
- Collaborate with internal Value Consultants on data projects to help drive our customers’ ROI with Hearsay
What you have
- 3+ years experience in a data-centric, analytical role
- Excellent communication and interpersonal skills
- Ability to deliver multiple work streams on time with a high attention to detail
- Strong analytical and problem-solving skills
- Superb Excel skills: data analysis, structured and unstructured data, charting and graphs
- Excellent MS Powerpoint/Google Slides skills
- Advanced knowledge of Looker or other data visualization tools
- SQL skills a strong plus – pulling data from database directly to obtain necessary data
- Strong attention to detail, ability to prioritize and manage multiple tasks and projects
Yext is committed to building an inclusive and diverse culture where every person is seen, heard, and valued. We believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual), ages, physical or mental disabilities, citizenships, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.