Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the knowledge behind every customer engagement, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a ‘Best Place to Work’ globally by industry leaders such as Built In, Fortune, and Great Place To Work®!
Yext is seeking a dynamic and organized Customer Education Services Manager to join Yext’s Customer Education Services team. This role is pivotal in ensuring our customers are equipped with the knowledge and skills to fully leverage our platform. The ideal candidate will be passionate about creating engaging training experiences, have a knack for simplifying complex concepts, and possess excellent communication skills.
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What You'll Do
- Develop and lead live and online training sessions, including consulting with subject matter experts and customers to prescribe and deliver training programs
- Create interactive on-demand training programs for users
- Support engaging and evolving educational resources to help customers shorten time to value
- Assist with strategy development and execution
- Engage in needs assessment for training and education content and programs
What You Have
- 3+ years of internal or customer training program experience
- Exceptional presentation and communication skills with the ability to adapt to different audiences
- Familiarity with content design tools for creating engaging training materials
- Desire to constantly innovate
- Ability to conduct live demo sessions and train on product best practices
- Strong project management skills to meet documentation release dates
- Highly proficient with Microsoft Suite, Google Suite, and Adobe Suite
- Energized by a dynamic, fast-paced cross-functional environment
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Pay ranges at Yext are established based on an analysis of salaries for positions with a similar level of accountability and impact in the relevant labor market. Salary levels are expected to change to reflect an employee’s job performance (results and impact) over time. Salaries at the time of hire are typically offered in the lower to middle of the above-referenced range in order to provide the opportunity to reflect performance-based increases over time. In addition to base salaries, employees at Yext are typically eligible for a comprehensive package of benefits including medical, dental and vision benefits; life insurance; short term and long-term disability; 401(k) retirement plan; and vacation and sick leave. Successful candidates may also be eligible for equity (stock) based compensation and/or variable pay programs based on performance relative to goals and targets.
Yext is committed to building an inclusive and diverse culture where every person is seen, heard, and valued. We believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual), ages, physical or mental disabilities, citizenships, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.