Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the knowledge behind every customer engagement, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a ‘Best Place to Work’ globally by industry leaders such as Built In, Fortune, and Great Place To Work®!
As an Associate Product Delivery Operations Analyst, you will partner with multiple teams across Yext to assist in various product delivery processes. These initiatives and processes are vital to the fulfillment of our Listings product and ensure that our clients unlock the full value of what Yext has to offer. Please note that this is an internal role in which you will be partnering with the internal Yext Services and Technology Operations teams to deliver value to existing Yext clients. As an integral part of the organization, you’ll work directly with team members to learn and grow an exciting career at Yext! This role is fully on-site in our Hyderabad, India office.
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What You'll Do
- Become an expert in the Yext software and the Yext Knowledge Network
- Utilize excel and Google Sheets to compare large data sets of Yext powered listing information against publisher scan results
- Complete last-mile product fulfillment tasks with speed and accuracy to increase our customers digital presence
- Proactively scan for and resolve Listings issues for our client
- Employ data filters and sorting to complete the task in an efficient and accurate manner
- Manage and prioritize multiple inbound requests and drive to completion
- Follow complex processes and understand nuances where applicable
- Discover and document unique client nuances
- Refer to and help build out internal process documentation
- Contribute to internal resources and deliver meaningful product feedback to leadership and relevant teams
What You Have
- BA/BS degree or similar college level education
- 0-3 years of operations, customer support, or analyst experience
- Proficient in data analysis and manipulation with solid spreadsheet (Excel)
- Outstanding and effective interpersonal skills; along with strong ability to communicate complex issues across departments and with external contacts
- Detail-oriented, organized, process-driven
- Ability to work quickly and accurately in a fast-paced environment
- Autonomous worker with excellent time management skills
- Ability to thrive in a cross-functional team environment
- Interest in technology
Perks and Benefits
At Yext, we take pride in our diverse workforce and prioritize creating an engaged and connected working environment. Our ambitious mission is to transform the enterprise with AI search, and we know that to achieve that, we need a global team of innovators, visionary thought leaders, and enthusiastic collaborators passionate about making a meaningful impact in the world and contributing to an extraordinary culture.
We believe that people do their best when they feel their best — and to feel their best, they must be well-informed, fuelled, and rested. To ensure our employees are at their best, we offer a wide range of benefits and perks, including:
- Performance-Based Compensation: We offer an attractive bonus structure and stock options for eligible positions.
- Comprehensive Leave Package: Our leave package includes Paid Time Off (PTO), Parental Leave, Sick Leave, Casual Leave, Bereavement Leave, National Holidays, and Floating Holidays to ensure a healthy work-life balance.
- Health & Wellness Offerings: We provide medical insurance with 7L coverage, including enhanced parental and outpatient department (OPD) coverage for you, your spouse, two dependent children, and two parents (as applicable and subject to eligibility requirements).
- Relocation Benefits: We offer relocation assistance and an allowance to eligible candidates to help ease your transition.
- World-Class Office & Building Amenities: Our office has a top-notch infrastructure, including gaming rooms, a plush pantry, and breakout areas.
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Yext is committed to building an inclusive and diverse culture where every person is seen, heard, and valued. We believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual), ages, physical or mental disabilities, citizenships, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.