Transition Manager

• Primary Point-of-Contact: Serve as the main point-of-contact for Managed Services during the Transition Phase, handling all planning and programmatic activities.
• Scope Management: Manage the scope of entitlements throughout the service transition phase of engagements.
• Stewardship: Oversee the Statement of Work, entitlement details, and onboarding service costs.
• Documentation and Process Management: Responsible for creating, maintaining, and refining all Transition Planning templates, processes, and documentation.
• Meeting Leadership: While we encourage our PMs to lead, this resource must have the ability to lead internal and customer-facing meetings, including project and service launch workshops, acting as the primary resource for the Transition team if the need arises.
• Service Transition Completion: Ensure the successful completion of the Service Transition Phase (onboarding) for customers to the Managed Services platform and services.
• Project Management Oversight: Assign and coordinate multiple project transitions, whether managed by the Transition Manager or other Transition Planning resources.
• Problem Solving: Create, execute, and troubleshoot all aspects of the Transition Phase for customers, ranging from simple to complex multi-team engagements.
• Financial Management: Maintain financial awareness, including tracking, forecasting, and interfacing with accounting for all Onboarding/Transition projects.
• Technical Knowledge Acquisition: Gain and maintain knowledge around OEM technologies supported by Managed Services, including SD-WAN, Route/Switch, Unified Communications, Data Center (compute & storage), and Cloud Platforms.
• Adaptability and Growth: Embrace change, learning, and new opportunities in a fast-paced environment.
• Team Collaboration: Assist with other Transition Team activities and planning to ensure a cohesive and team-oriented atmosphere.
• Hands-On Support: Willingness to jump in and execute roles where help is required during busy times.
• Matrix Organization Collaboration: Ability to work well with various teams in a matrix organization and provide insights into the onboarding process for the overall service. Personally manage and program internal processes.
• Client Interaction: Work effectively with external clients at both the frontline and executive levels.
• Project and ITIL Methodology: Understanding of project management methodologies and ITIL methodologies.

The following knowledge skills and attributes are required:

• Proven experience in transition management or a related field.
• Strong leadership skills with the ability to own and refine processes.
• Excellent project management and organizational skills.
• Financial acumen related to tracking and forecasting project costs.

• Technical knowledge of OEM technologies supported by Managed Services.
• Exceptional communication and interpersonal skills.
• Ability to manage multiple projects simultaneously.
• Desire for continuous learning and adaptability in a dynamic environment.
• Willingness to take on additional roles and responsibilities as needed.
• Experience working in a matrix organization.
• Proficiency in project management and ITIL methodologies.