Why WWT
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.
WWT was founded in 1990 in St. Louis, Missouri. We employ more than 10,000 people globally and closed nearly $20 billion in revenue in 2023. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to have been included on the FORTUNE "100 Best Places to Work For®" list 13 years in a row!
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Want to work with highly motivated individuals that come together to form high performance team? Come join WWT today! We are looking for a Contact Center TSA II to join our Contact Center Practice.
Why should you join the Contact Center Team?
WWT works to secure the future and solve the most complex customer experience issues for the largest businesses and governments in the world. Our Contact Center Practice is staffed by presales architects (TSA's), engineers, and business development managers. WWT applies a consultative approach to help customers develop and execute holistic contact center transformational strategies by aligning business, architecture, and operations. Our talented team of consultants, architects, and engineers drive innovative, outcome-based solutions across our enterprise, telecommunications, and public sector customers.
The Contact Center Practice continues to be one of the fastest-growing business lines at WWT.
What will you be doing?
The Contact Center TSA II is responsible for owning the customer opportunity, gathering requirements and constructing a solution offering. As part of this role, you'll be working directly with various parts of the WWT organization to ensure services, consulting, marketing and sales alignment. The TSA II will have frequent interactions with WWT partners to gain knowledge and market leadership.
RESPONSIBILITIES:
- Conduct workshops and perform discovery to identify business outcomes and develop contact center solutions in a presale role
- Provide subject matter expertise related to contact center best practices
- Partner with WWT and OEM teams to identify opportunities, gather requirements and position Contact Center solutions for our customers
- Build and manage client and OEM relationships
- Develop bills of material and assist professional services in the development of statements of work
- Create proof of concepts and demonstrations and present them to internal and external entities
- Work with cross functional teams to drive a cohesive One WWT approach to services and solutions
- Work with sales teams to enable field readiness and competency
QUALIFICATIONS:
- 8 years of total relevant Contact Center experience required, 10 preferred
- Knowledge of major on-prem and cloud vendors in Contact Center space: Cisco, Genesis, Avaya, Five9, etc
- Ability to communicate effectively with both executives and technical leaders at Fortune 500 organizations.
- Demonstrated that you can work within a technical team
- Knowledge of the various industry and architecture strategies, frameworks and standards for contact center, omnichannel and CPaaS
- Ability to communicate and modify approach, language, and style to different audiences
- Must have excellent communication skills, writing skills, and the ability to work with team members at all levels
- Bachelors or equivalent level degree in Computer Science, Computer Engineering or a closely related field
Want to learn more about our Contact Center Practice? Check out the page on our platform:
Contact Center - WWT
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: Health and Wellbeing:
- Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement.
- Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement.
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
Diversity, Equity, and Inclusion is more than a commitment at WWT -- it is the foundation of what we do. Through diverse networks and pipelines, we have a clear vision: to create a Great Place to Work for All. We believe inclusion includes U. Be who U are at WWT!
Equal Opportunity Employer Minorities/Women/Veterans/Differently abled
Preferred Locations: GA, MO, AZ, NC, TX, FL and potentially others
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