Why WWT?
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.
WWT was founded in 1990 in St. Louis, Missouri. We employ more than 10,000 people globally and closed nearly $20 billion in revenue in 2023. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to have been included on the FORTUNE "100 Best Places to Work For®" list 12 years in a row!
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Why should you join the Government Services team?
Our Government Services team provides cleared resources with a global reach to federal civilian, Department of Defense (DoD) and intelligence community markets. We excel at delivering innovative, operationally ready, and cost-effective IT solutions that accelerate the interoperability and resiliency of mission critical systems.
Location: Mt. Weather, VA
What will you be doing?
As a Systems Administrator, you will work closely with both on-site and remote users to coordinate site visits and upgrades, provide on-site and remote resolution support for trouble calls and provide TIER 2/3 support of Unix/Windows workstations and servers, including Web servers, network attached storage devices, and stored data in support of business processing requirements.
RESPONSIBILITIES:
- Systems administration of desktop and server systems connected to local and wide area networks. Desktop system management responsibilities involving account monitoring, security, Operating System (OS) installation, and other local area system administration related functions.
- Provide support for implementation, troubleshooting and maintenance of IT systems and management of system infrastructure and any processes related to these systems
- Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
- Provide Tier 2 and Tier 3 problem identification, diagnosis and resolution
- Provide support for the escalation and communication of status to agency management and internal customers
- Install/load operating system and application software
- Isolate and resolve hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof
- Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance
- Perform software installations and upgrades to Unix/Windows operating systems and layered software packages and maintains them in accordance with established policies, procedures and service level agreements; evaluation and installation of software/hardware patches and resolution of software related problems associated with COTS/GOTS products
- Create and follow procedures to maintain and manage multiple linked databases including security, data safety and integrity, disaster recovery, and bulk data import/exports.
- Conduct routine and emergency maintenance of assigned data center equipment
- Communicate/coordinate scheduled preventive maintenance windows with potentially impacted customers
- Collaborate and contribute to the development, administration, and testing of backup and recovery plans
- Ensure systems are secure to STIG guidelines by utilizing tools such as Retina and HBSS
- Maintain operational, configuration, and other standard operating procedures (SOPs).
- Verify system availability with existing Enterprise tools
QUALIFICATIONS:
Bachelor's Degree and 5+ years of relevant experience or an equivalent combination of education and years of experience.
- Must have Security+ certification or DoD 8570 Level II equivalent within 90 days of hire
- TS/SCI Clearance required and eligibility to obtain CI Poly
- UNIX, Windows, and/or Storage administration
- Experience working with trouble reporting and tracking systems such as Security+
- Ability to respond to after hour calls "provide on-call support"
- Ability to travel 30% to local area sites as well as other locations with similar architecture/footprint. Travel can include OCONUS trips.
- Ability to prioritize and execute tasks in a high-pressure environment.
Must have a valid US passport
Physical Requirements:
The employee will need to be able to lift/move/carry equipment as necessary (max 40 pounds)
Desired Skills:
- Experience in the imagery intelligence domain a plus
- Ability to create and modify scripts in multiple disciplines on Windows, Linux, and Solaris systems
- Knowledge of the Customer's processes and procedures and of the Customer's production systems a plus
- Ability to prioritize and execute tasks in a high-pressure environment.
- Ability to function as a team member and independently
- Prefer skills in one or more of the following: Window Server, Red Hat, IRIX, Solaris, Sybase, Informix, SQL, and Imagery Production Chain
- General knowledge of database administration, network administration and possess network configuration management skills.
Want to learn more about Government Services? Check us out on our platform:
https://www.wwt.com/government-services