Sr. Technical Delivery Manager (Hybrid in San Diego / Orange County)
Ideal candidates have Technology Consulting experience with leading firms
This position requires candidates to be located in the San Diego / Orange County CA area
Why WWT?
Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
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With nearly 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and leadership focus on diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
What is the Solutions Consulting & Engineering (SC&E) Team and why join?
Solutions Consulting & Engineering is an organization that is Customer Focused and Solutions Led. We deliver end-to-end (E2E) and emerging solutions to drive customer satisfaction, increase profitability and growth. Our success is enabled by our world-class management consulting, delivery excellence and engineering brilliance. We embody the OneWWT mindset by bringing the right talent at the right time from anywhere within WWT to solve our customer's problems. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients' most complex challenges.
Position Overview
The Senior Technical Delivery Manager is key in delivering high value solutions to our customers and establishing long-term beneficial partnerships based on trust and performance. As the primary liaison between the customer & the WWT delivery team, the Sr. Technical Delivery Manager must be able to develop, communicate and oversee complex solutions for customer teams that include individual contributors to C-level executives from presales through execution.
The Senior Technical Delivery Manager brings utilities industry experience coupled with working knowledge of Cybersecurity, Datacenter and Networking.
Key responsibilities include:
- Contract Management - Develop and negotiate contracts. Ensure all contract deliverables are met within the timelines specified in the Statement of Work.
- Customer Liaison - Responsible for customer engagement and client service as the primary point of contact for the senior executive leaders. Drive QBR's, establish trusted advisor relationships, and drive strategic direction based on business outcomes.
- Team Liaison - Serve as a liaison between the delivery team and sales teams. Remove roadblocks for the team as needed.
- Define/Ensure customer success - Collaborate with the customer to define project/program success criteria and business outcomes. Review progress toward those outcomes on a regular basis by determining specific metrics that the team should gather and report. Hold teams accountable for achieving business outcomes.
- Risk Management - Ensure that project risks are identified, mitigated, tracked, and communicated with the customer. Coordinate dependencies and assess risks across multi-team engagements (if applicable).
- Project Delivery - Oversee multiple engagements and/or workstreams of large-scale programs and drive continuous improvement, growth, team success, and customer value.
- Consultative Technology Advisor - Work with the customer, sales, and multiple service lines to bring an advisory level of value to drive long-term partnerships, growth, and business outcomes based on technology and the WWT services catalog. Facilitate innovation and thought leadership.
- Business Development/Growth - Collaborate with sales and the customer on opportunities and growth of the partnership with customers. Drive pipeline based on success in delivery, thought leadership, and strategic partnering.
Qualifications
- This position requires candidates to be located in the San Diego / Orange County CA area
- Minimum of 5 - 8+ years of Technology Consulting experience with leading firms
- 7 - 10+ years of business experience
- Experience providing strategic direction, customer, and outcome focused solutions
- Working knowledge of Cybersecurity, Datacenter and Networking
- Demonstrated ability providing oversight to teams to deliver outcomes with high-quality
- Demonstrated experience working with geographically dispersed (global) teams
- Experience as a Client Partner on technology-oriented projects and programs
- Proven track record of working with subject matter experts, consultants, professional services, sales, IT, operations, and others to maximize client value
- Understanding of project management practices
- Experience developing business cases and ROI analysis for technology initiatives
- Experience developing, negotiating, and managing SOWs
- Utilities industry experience
- Bachelors, Masters, or MBA degree preferably
Want to learn more about Infrastructure Services? Check us out on our platform: https://www.wwt.com/infrastructure-services
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities
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Comp Details below:
Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $167,000 to 250,000. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.