Sr. Manager, Order Management
Why WWT?
Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
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With nearly 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and leadership focus on diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners, and communities.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
A Brief Overview
A Senior Manager of Order Management leads an Order Management team that is accountable for driving programmatic results, including key performance indicators. A Senior Manager of Order Management drives organizational change and owns the execution of the strategic Order Management vision. Reporting to a senior leader within Order Management, an individual in this role is responsible for driving and maintaining a world class supply chain by ensuring industry and company best practices are used and customer delight is maintained. Senior Managers of Order Management should lead with a continuous improvement mindset and propagate a continuous improvement culture across the team. Individuals in this role also are responsible for building and creating leaders within the Order Management Organization.
Job Responsibilities
- Accountable for results produced by entire organization and strategic Initiative are executed effectively.
- Proactively communicate in a clear and concise manner to internal and external customers
- Leads execution and cross-functional collaboration throughout WWT Supply Chain
- Leads achievement and improvement in Organizational KPIs through operational excellence and process improvement
- Utilize a strategic approach to understand team skillset and manage accordingly
- Accountable to ensure measurement of continuous improvement Initiative for organization
- Determine and drive best practices through organization to ensure programs are onboarded properly to ensure customer delight, operational effectiveness, and corporate & industry standards are applied
- Creating operational and customer-driven reporting and insights utilizing business intelligence tools to drive organizational action
- Accountable to ensure direct customer interaction results in customer delight and manages through customer escalations and issues
- Training, coaching and guiding the development of the team on standard policies, procedures and best practices while promoting professional growth
- Monitoring staff performance and identifying opportunities for individual and team improvement
- Offering assistance and guidance in Orders Management staffing and hiring decisions
- Promoting the World Wide Technology Integrated Management and Leadership tools and concepts
- Implements execution of Order Management Strategic Vision
- Performing employee reviews and assessments
- Organizes resources efficiently and effectively to get things done
- Treats direct reports fairly, with positive intentions, and does not play favorites
- Provides clear and productive direction to their team via thorough planning and effective communication
Qualifications
- Master's Degree in Business, Supply Chain Management or related field preferred
- Bachelor's Degree in Business, Supply Chain Management or related field required
- 7+ years of supply chain related experience, preferably in a complex manufacturing environment as well as experience in a customer facing role.
- 5+ years of leadership experience, which includes the management of direct reports
Travel Requirements
Up to 10% of the time Domestic and International Travel
Knowledge, Skills, and Abilities
- Demonstrated ability to work independently on routine assignments
- Ability to demonstrate a work ethic consistent with WWT's Core Value
- Enjoys tackling new challenges and seizing the opportunity to deliver results through hard work
- Efficiently and effectively communicates information to promote collaboration and HPT
- Able to convey ideas clearly and succinctly through written communication
- Persistent and determined in the face of adversity
- Effectively manages their time to deliver work efficiently
- Always applies a customer service mindset and strives to deliver customer delight
- Demonstrates effective prioritization skills in an environment with many competing demands
- Applies superior critical thinking skills to identify solutions to difficult problems
- Comfortable and effective in presenting to and closely working with senior leadership
- Naturally takes the lead in challenging circumstances and provides needed direction even on unpopular issues
- Proficiently establishes and continuously improves processes to deliver optimal organizational value
- Effectively and efficiently organizes resources to get things done
- Treats direct reports fairly, with positive intentions, and does not play favorites
- Provides clear and productive direction to their team via thorough planning and effective communication
- Does not avoid difficult conversations but addresses challenging direct reports in a timely manner through effective coaching
- Effectively delegates work to direct reports, trusting them to perform without constant involvement
- Effectively distributes workload of team and monitors performance against established objectives and key results
- Motivates and empowers individuals to be the best they can be
- Successfully assembles talented teams by identifying and hiring the best people
- Genuinely cares about people on their team, both professionally and personally, and appreciates the contributions of each
- Emphasizes the continued development of direct reports, challenging and enabling them to grow professionally
- Navigates competing viewpoints to negotiate optimal outcomes while preserving productive relationships
- This position is required to work in a fast-paced environment with a focus on doing whatever it takes to get the job done and deliver customer delight
- The nature of the role requires an ability to deliver high quality, thorough and accurate work on deadlines through successful navigation of shifting customer requirements and competing organizational demands
- Standard business hours are generally observed, with work from home schedules and flexibility on start/end times, and there may also be opportunities for overtime and periodic domestic/international travel (up to 10%)
- This role will be expected to work in an open-office environment with desk sharing/hoteling practices. Travel between our Maryland Heights, MO and Edwardsville, IL locations is common
- Demonstrated ability to work independently on routine assignments
- Ability to demonstrate a work ethic consistent with WWT's Core Values
Licenses and Certifications
- APICS (Association for Supply Chain Management) - Certified in Logistics, Transportation and Distribution (CLTD) preferred
- Lean Six Sigma Certification through IASSC preferred
Is this role an individual contributor or does it have direct reports?
This position manages people
Level of Autonomy
Work is accomplished without considerable direction. Exercises judgment in selecting methods, techniques, and evaluation criteria in obtaining results. Exerts significant latitude in determining objectives of assignment. Takes calculated risks with consultation from the expert.
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness Program
- Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities