Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits, and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, World Wide Technology (WWT), a global technology solutions providerleading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution, and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test, and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution, and integration capabilities.

• Provide leadership and promote WWT Core Values and best practices.
• Participate and consult in architecture, design, implementation, and configuration of various WWT and vendor systems and products including integrations.
• Analyze data flow within various WWT and vendor systems and products and various boundary and custom web applications to resolve issues and to identify process improvements.
• Provide direction, guidance, and resolution of Production issues.
• Work with other technology teams across the enterprise to ensure common direction and compliance.
• Provide functional and technical leadership and mentorship while promoting best practices and direction to team members.
• Partner with external vendors, customers, and internal teams to manage implementations and ongoing support.
• Support the development of technical solutions and provide ongoing assistance and consultation to resolve problems to ensure the solutions meet the end users' requirements.
• Creatively develop tools, visual aids, and other original content to support the understanding/education of complex and technical information such as data, business processes, and IT workflows
• Mentor others on the best practices and approaches for creating clear, concise, and organized communication materials to convey technical concepts in a user-friendly way.
• Challenge others to bring fresh and creative perspectives to differentiating technical communications and ensuring comprehension and ease of use for various audiences.
• Research technical specifications, articulate technical messages, and display deep technical expertise through well-written, well-organized and professional documents for technical use and according to technical standards.
• Develop architectural diagrams and system documentation.
• Gain insight into how customers utilize technology for their competitive advantage and apply this knowledge to suggest areas for improvement.
• Convey the right information to the correct parties to ensure that proposals for improvements are given the proper consideration and technical issues are resolved in a timely manner.
• Contribute to driving product strategy by identifying industry change, listening to customer needs, capturing feedback, and communicating that feedback to business stakeholders.
• Translate complex customer business requirements into functional and technical requirements using standard templates, writing acceptance criteria and stories.
• Recommend solutions based on requirements and coordinate with development teams to finalize solutions.
• Lead discussions with peers and business stakeholders, actively listening and questioning/clarifying information to ensure understanding of customer technology needs and solutions.
• Review requirements/proposed solutions with the development teams.
• Perform root cause analysis on all levels of problems in their applications, including problems that occur as a result of application integrations.
• Work closely with developers to determine the best course of action, helping guide their team in remediating problems, taking into account complexity and level of effort.
• Translate problem scope and suggested solution to both product owner and stakeholders.
• Write and perform functional and end-to-end testing, suggesting areas for automated testing.
• Lead and facilitate user acceptance testing sessions.
• Identify and mitigate potential performance impacts during solution design.
• Create systems diagrams to demonstrate the pros and cons of solutions.
• Communicate solutions to stakeholders, team members, and product owners.
• Drive completion of a solution by executing, working with developers, and/or guiding others
• Work in an agile software development lifecycle environment to deliver solutions.
• Works with automated partner to partner (B2B) integrations.

• A minimum of 5 to 6 years' progressive experience in a related field.
• Experience working with Beeline's Extended Workforce Platform is a plus, but not required.
• 5 years' experience performing business or system analysis.
• Strong understanding of Object-Oriented programming
• Proficient in creating SQL queries to troubleshoot, develop metrics, and create ad-hoc reporting.
• Ability to read and maintain existing PL/SQL objects.
• Bachelor's Degree in Computer Science, bachelor's degree in Information Technology, Bachelor's Degree in Electrical Engineering, or a combination of education, training and experience may be considered in place of a degree.

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness Program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program