ITC Production Manager - L4 - 1st Shift - NAIC2

Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

• Manage a team with various levels of leadership & technicians ensuring all service levels are met or exceeded
• Use data to standardize, improve, or change the process to deliver operational excellence
• Control costs through productivity of personnel, efficient utilization of lab area, and purchases
• Selects, develops, motivates, and appraises employees qualified to attain the objectives of the position, using WWT job performance matrix
• Manages performance and behavior of direct reports through effective 1:1 meetings, coaching and mentorship
• Coach and develop supervisors and associates on career paths for internal promotion and job enrichment opportunities
• Motivate employees to achieve the perfect customer experience, service level agreements and targeted quality and productivity goals
• Participates in recruitment and selection activities including role modeling through hiring decisions and processes
• Facilitate and manage change management initiatives.
• Monitors operational efficiency and making proactive adjustments to improve efficiency and scale labor where necessary
• Drives cross functional teams though continuous improvement initiatives in current and future business opportunities
• Oversees Production responsibilities of a program or multiple programs, using WWT tools and processes, to meet corporate and customer statement of work objectives
• Services internal and external customer escalation issues, providing proactive solutions/mitigation action plans
• Develops and drives execution to KPI's designated for program and customer measurements
• Develops and implements operational strategies that meet business objectives
• Reviewing operational reports to identify trends and ensure operations are running smoothly
• Coordinating operational performance to ensure adherence to maintaining customer delight
• Maintains a positive and professional demeanor always portraying their department and company in a positive light and effectively managing sensitive issues
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures
• Implement communications strategy across their respective department.

• Bachelor's degree preferred.
• 5+ years in a Manufacturing or Production environment
• 3+ years' experience in leading a team, including leading leaders and/or supervisors
• Basic understanding of LEAN methodology and concepts is strongly preferred.

• Listens to others, confirming understanding of the content and recognizing non-verbal cues and underlying messages.
• Demonstrates a concern for accuracy and thoroughness so that sufficiently detailed information is logged correctly.
• Demonstrates knowledge of the processes for ordering, shipping and warehousing materials to support production and satisfy demand.
• Continuously seeks new ways of working to make processes run smoother and faster.
• Understands and assembles products according to technical documentation requirements and is able to ensure quality and functional standards are met.
• Actively controls and structures use of time to most effectively accomplish work, projects and goals.
• Resolves issues by diagnosing problems, determining possible resolutions and implementing effective solutions.
• This role includes assignment of work for specific WWT customers. Some customers have specific on-boarding requirements, including background check and drug testing requirements that go beyond WWT's requirements. Ability to meet these requirements may be necessary for continued employment, depending on needs of the department.

• Sitting: Frequently
• Standing: Constantly
• Walking: Frequently
• Stooping, kneeling, crouching: Frequently
• Reaching 30" to 72": Constantly
• Eye/hand coordination: Constantly
• Lifting (up to 50lbs): Frequently
• Lifting Overhead: Occasionally
• Carrying: Frequently
• Twisting/Turning: Frequently
• Fine Motor Coordination (keying, labeling): Occasionally
• Fine Motor Coordination (pinch, tool use, stripping wire): Frequently
• Fine Motor Coordination (pick & place small parts): Constantly
• Gripping/Grasping: Frequently
• Climb (more than 2 steps): Occasionally

• Work near moving machinery: Constant
• Fumes or airborne particles: Frequent
• Toxic or caustic chemicals: Frequent
• Risk of electrical shock: Frequent
• Extremes: heat (non-weather): Occasional

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program