Requirements:

• Deep understanding of Project Management methodologies
• Work directly with Sales, Project Managers, & deployment resources to ensure flawless execution of our implementations
• Ensure customer satisfaction and SLA's are exceeded
• Continuous focus of services improvements
• Good understanding of financial & cost control practices
• Maintain communication with customers and WWT staff
• Personnel management and development
• Ability to build a high performance team with high morale
• Recruitment, interviewing, & forecasting staffing requirements
• Drive project schedule, scope, and milestone performance within the PMO
• Monitor and manage the day-to-day aspects of projects within the PMO
• Proper staffing & utilization management
• Excellent understanding of issue management and resolution, as well as risk mitigation
• Ensure projects are planned and executed in line with the PMO methodology
• Continued focus on methodologies & deployment process improvements
• Review of project deliverables
• Ensure rigor and discipline around postmortem and after-action reviews
• Build and maintain relationships with internal and external customers, as well as subcontractors