Engineer - Desktop Support
Please note this is a full-time contingent employment opportunity for 4 years.
Onsite requirement: LA Area
Why WWT?
Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
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With nearly 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and leadership focus on diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
What will you be doing?
The Engineer's role is to ensure that WWT/industry best practices and methodologies are applied to implementation, deployment and operations of Desktop/ Workstation systems. This individual provides technical guidance and leadership to the customer and engineering team and ensures timelines are being met. They will be the technical point of contact for the customer.
Responsibilities:
- Provide application and Hardware support for remotely deployed workstations.
- Experience in Windows OS, Patching, Application Installations, and reimaging.
- Ability to travel on short notice to meet clients at worksites.
- Oversees/performs existing equipment, hardware, and software upgrades.
- Performs installation, configuration, maintenance, and troubleshooting of customer managed hardware, software, and peripheral devices.
- Monitor performance and troubleshoot problem areas as needed.
- Familiar with Service Desk and Field Support processes and procedures.
Qualifications:
- Bachelors degree in Computer Science, Electrical Engineering, or a related field preferred.
- Must have at least 5 years of experience designing, deploying, and implementing Desktop/ Workstation systems. Working technical knowledge of the following:
- SCCM
- Active Directory
- Windows Command Line
- General Hardware Break/Fix
- Strong knowledge of implementing, migrating, and troubleshooting.
- Certifications at Associate or Professional level preferred.
- Knowledge or experience with multiple technology disciplines is a plus.
- Strong interpersonal, written, and oral communication skills with the ability to work well in a collaborative environment.
- Highly self-motivated and directed, with keen attention to detail.
- Able to effectively prioritize tasks in a high-pressure environment.
- Strong customer service orientation with proven analytical and problem-solving abilities.
- Strong customer service orientation with proven analytical and problem-solving abilities.
- Travel: Up to 70% travel across LA area to customer location
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities
Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $80,000 to $95,000. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.
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