Why WWT?
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.
WWT was founded in 1990 in St. Louis, Missouri. We employ more than 10,000 people globally and closed nearly $20 billion in revenue in 2023. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to have been included on the FORTUNE "100 Best Places to Work For®" list 12 years in a row!
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Why should you join the Government Services team?
Our Government Services team provides cleared resources with a global reach to federal civilian, Department of Defense (DoD) and intelligence community markets. We excel at delivering innovative, operationally ready, and cost-effective IT solutions that accelerate the interoperability and resiliency of mission critical systems.
Location: St Louis, Mo
Clearance: Top Secret/SCI
What will you be doing?
As a Desktop Engineer, you will play a critical role in providing technical support to end-users, maintaining desktop systems, and ensuring reliable operation across computer systems. Your expertise will be pivotal in resolving issues, managing user accounts, and supporting desktop environments both on-site and remotely. You will contribute to maintaining a secure and efficient computing environment for our intelligence customer.
RESPONSIBILITIES:
- Provide direct support for desktop systems by troubleshooting hardware and software issues promptly and effectively.
- Manage user accounts, permissions, and access rights to ensure proper system access and security.
- Install, configure, and maintain desktop operating systems and applications. Perform regular system maintenance and updates to optimize performance and security.
- Respond to and resolve user tickets in a timely and professional manner, ensuring high-quality service delivery.
- Assist with the deployment of new technologies and software, including setup and configuration.
- Document technical solutions and maintain a knowledge base for common issues to facilitate quicker resolutions.
- Work with other IT teams to address complex issues and enhance overall service delivery.
- Provide basic network troubleshooting and support as required.
- Conduct user training sessions on new software or hardware to ensure effective utilization.
QUALIFICATIONS:
- Associate's Degree in IT or a related field, or equivalent experience.
- 5+ years of experience in desktop support or a similar IT role.
- Strong knowledge of Windows operating systems and Microsoft Office suite. Familiarity with basic networking concepts and troubleshooting.
- Security+ certification or ability to obtain within 90 days of hire.
- Excellent customer service skills with the ability to communicate technical concepts to non-technical users. Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Willingness to provide occasional after-hours support as needed.
Physical Requirements:
- Ability to lift and move equipment up to 40 pounds.
Desired Skills:
- Experience with remote desktop support tools.
- Knowledge of Active Directory and Group Policy.
- Familiarity with IT service management tools such as ServiceNow.
- Basic scripting skills in PowerShell, batch files, or similar.
- Experience working in a government or intelligence community environment is a plus.
Clearance Requirements
- Active TS/SCI clearance required and eligibility to obtain a CI poly
Want to learn more about Government Services? Check us out on our platform:
https://www.wwt.com/government-services
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities