This position is only accepting applicants already located in Costa Rica
Why WWT?
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.
Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
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With nearly 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and leadership focus on diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners, and communities.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
What will you be doing?
The ideal candidate is a passionate technologist with strong experience in compute, storage, networking, databases, monitoring, backups/recovery, automation frameworks, and end user technologies in the cloud arena.
As a valued member of the team, the cloud engineer's primary objective is to design, install, and maintain the cloud infrastructure services provided to IT development and operation teams within World Wide Technology. The team member should possess strong technical and communication skills to partner with IT teams to develop, implement, and optimize, and maintain cloud-based solutions. The ideal candidate must have the ability and motivation to expand their technical knowledge and skills through a combination of formal training, self-directed training, and on-the-job experience.
Responsibilities:
- Design & support public cloud solutions in Microsoft Azure, Google Cloud Platform & Oracle Cloud
- Work with product engineering & development teams, enabling them to optimize applications for cloud infrastructure.
- Listen to user feedback to propose new solutions and iterative improvements.
- Work within the overlap of several areas of focus: observability, security, deployment pipelines, cloud infrastructure and containerization.
- Promote the use of modern automation around access management and Infrastructure-as-code.
- Document the policies and procedures to support the cloud environments and participate in the design and ongoing refinement of procedures and policies.
- Provide typical systems administration support (OS, server hardware & Tier 2/3 ticket support)
- Perform routine service checks and preventative maintenance.
- Provide on-call support per the published schedule.
- Provide excellent customer service.
Qualifications:
- 4+ years of public cloud experience with Microsoft Azure and/or Google Cloud Platform
- Experience with designing and implementing scalable cloud solutions that align with business requirements, leveraging knowledge of Azure services, architectures, and best practices.
- Experience developing automation scripts, templates, and tools using IaC principles, such as Terraform, Puppet, Ansible, PowerShell, or other automation frameworks.
- Implement CI/CD pipelines for cloud resources to ensure efficient and reliable deployment of applications and infrastructure.
- Manage and monitor cloud resources, identify performance bottlenecks, and optimize resource utilization through capacity planning, performance tuning and cost optimization.
- Provide technical support and troubleshoot issues related to Azure infrastructure, services, and deployments.
- Create and maintain technical documentation, guidelines, and knowledge base articles to facilitate knowledge sharing and collaboration within the team.
- Excellent interpersonal and communication skills to work effectively with cross-functional teams and stakeholders, translating technical concepts to nontechnical audiences
- Team-oriented individual with a strong work ethic and growth mindset
Preferred Qualifications:
Candidates with these desired skills will be given preferential consideration:
- Strong understanding of on-premises networking, storage, and compute as it relates to cloud resources
- Knowledge of Kubernetes and Container orchestration
- Cloud certifications - Azure, GCP, AWS
- Familiarity with backup & recovery technologies and concepts
- Experience with observability tools in terms of logging, monitoring, and tracing.
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement
- Additional Perks: Employee Assistance Program, Employee Discount Program and more!