AV Engineer

Audio-Visual Engineer

Job Duties:

• Pre-Sales:

• Attend pre-sales client meetings and presentations with account representatives (as needed).
• Identify client requirements: (technical requirements, client infrastructure, configuration, and requirements), technical design (including solution configurations and diagrams) and planning phases of the delivery cycle.
• Successfully demonstrate products and 3rd Party Solutions in front of prospects.
• Work with Sales to provide a response for technical RFI/RFP questions.
• Maintain an in-depth level of technical and industry knowledge through ongoing training, seminars and certifications through ongoing training, seminars, and certifications.

• Unified Communications Portfolio:

• Provide ongoing support for conference room video and audio solutions, Webex Meetings and Event Center, digital signage, Logitech Tap room schedulers, and visitor check-in kiosks.
• Conduct sound, visual, and performance quality checks on AV equipment.
• Consult with WWT's Global Service Desk and Collaboration and Productivity teams to facilitate and provide consistent ongoing support of collaborative applications and conference rooms.
• Respond in a timely manner to escalated end-user problems relating to voice and video hardware, software, and peripherals.
• Work closely with other teams in IT Infrastructure & Security to provide root cause analysis and resolve systemic end-user issues reaching multiple teams.
• Perform individual and group training for our users on utilizing our enterprise voice and video offerings.
• Consult with WWT's Collaboration and Productivity team to recommend and design solutions that align to business problems and industry trends to help our users remain connected and collaborative.
• Coordinate with vendors to perform maintenance as needed on audio/video equipment.

• Live Events:

• SME level facilitation and execution of live events and large customer-facing meetings, providing for voice, video, and presentation needs in a variety of formats including auditoriums, warehouses, hotels, and virtually. Some weekend and evening support duties will be required.

• Create and maintain IT documentation for AV processes.
• Seek opportunities to improve and streamline AV processes.

• 5+ years (Expert level) of experience supporting audio/visual and conference room equipment including:

• Cisco Video conferencing units
• Logitech Tap Schedulers
• Digital Signage management using Appspace/ Brightsign players.
• Multi-camera setup, configuration, and operation
• Ability to troubleshoot complex A/V systems including Crestron, Biamp, and DM units.

• Working knowledge of vendor products and technologies from Crestron, Extron, BiAmp, Cisco.
• Logical problem-solving skills and knowledge of research techniques, methods, and procedures for rapid problem resolution.
• Ability to travel up to 10% of the time.
• A committed desire to learn and grow in the Unified Communications practice.
• Strong focus, passion, and desire to understand and exceed customer expectations and technology needs.
• Excellent verbal and written communication skills.
• Proactive and creative thinking mindset with a focus on finding innovative solutions to user problems.
• Able to perform at a high level in a stressful, fast-paced work environment.
• Able to work with executives to provide the highest level of customer service, technical solutions, and troubleshooting.

• Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program