Associate Strategic Engagement Manager
Why WWT?
Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
Want more jobs like this?
Get Account Management jobs delivered to your inbox every week.
With nearly 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and leadership focus on diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
Why should you join Strategic Resourcing?
Our Strategic Resourcing team consists of business leaders with decades of experience in services management, IT resourcing, engineering, professional services and customer satisfaction. They've helped organizations of all sizes, across industries, find and vet talent, fill skills gaps and accelerate mission-critical outcomes.
What will you be doing?
The Associate Strategic Engagement Manager (Associate SEM) will work directly with the Strategic Engagement Management (SEM) team and will assist with the support of our teams, special projects and day-to-day operations. The goal of the Associate SEM role is to develop into an SEM, ideally in 12-16 months, by growing and learning in the areas of personnel management, business operations, marketing, and all things WWT. As the Associate SEM gets comfortable with the mechanics of the SEM team, they will be assigned some low-touch resources and customers to manage under the guidance of an SEM or Senior Leadership.
The expectation of the Associate SEM role is that the chosen candidate will be actively engage with our SEM team and the entire Strategic Resourcing practice, that they will be an enthusiastic participant in our mentoring relationships, and that they are treated as a contributing team member on all fronts. The SEMs will include them in all parts of the business and the Associate will be able to contribute or shadow on everything. This role is vital to our team's success today, as well as the shape of our team in the future.
RESPONSIBILITIES:
The following list are some of the core areas the Associate will develop during their first year in Strategic Resourcing. The role should not be limited to this list, but these are the target areas of growth. The Associate SEM will have access to a variety of mentors, extensive shadowing opportunities and the opportunity to work through each area throughout their normal day-to-day.
Personnel & Relationship Management:
- Building relationships with the resources and customers, and becoming a Trusted Advisor for all things WWT
- Establishing regular communication cadence with each resource (1:1s, emails, team calls, etc.) and with our customer contacts.
- Ability to navigate scenarios around performance issues, difficult conversations and coaching, hiring/terminating, compensation discussions, etc.
- Timecard and time off management
- Navigating the Partner relationship in addition to the Resources/Customers
- Onboarding & Offboarding
Day-to-Day Operations:
- Learning and understanding the Strategic Resourcing P&L as well as engagement financials. This should include a strong understanding of general services financial terms and processes.
- Utilizing Strategic Resourcing reports from Tableau and Smartsheets including the team roster, dashboard, financials, burn rates, etc.
- Ability to work within our current tool base including SalesForce, The Deal, Tableau, Empower, Bullhorn, Trello, SmartSheets, etc. Actively participate in status reports, roster updates, SOP updates, Udemy reporting, etc.
- Understanding of the cross-functional teams that support Strategic Resourcing (sales, project coordinators, resource managers, regional managers, etc.) and our RASCI.
Marketing:
- Creating new ideas and content to be published on the WWT Platform for both internal and external audiences
- Be a visionary and think of ways to creatively enable our sales teams and educate our customers -- customer newsletters, communications, events, etc.
- Assist with the internal Strategic Resourcing Newsletter and all-hands calls
- Assist with creation of case studies and success stories around the Strategic Resourcing practice
WWT SME - the Strategic Resourcing Secret Sauce:
- Able to educate resources and customers on WWT reach back and culture. This includes the WWT IML, Platform/ATC, Command Center, Udemy, Mentors, etc.
- Build knowledge around WWT technical offerings outside of Strategic Resourcing including Application Services, Consulting Services, LaaS, Infrastructure Services, Supply Chain, etc.
- Ability to present the WWT Go-to-Market presentation from the heart
- Encourage resources and customers to utilize our reach back
QUALIFICATIONS:
- Strong communication skills (written/verbal/presentation)
- Ability to learn quickly
- Desire to be a leader
- Ability to work independently, strong problem-solving skills and not shy about suggesting new ideas or solutions
- Creative/innovative personality. Be a visionary!
- Baseline knowledge of World Wide Technology a huge plus
- Baseline knowledge of Professional Services and outsourcing/managed services/partner led engagements. Experience in the staffing or recruiting industry a plus!
- Baseline knowledge of IT/Technical industry a plus as well
Want to learn more about Strategic Resourcing? Check us out on our platform: WWT - Strategic Resourcing
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities