Role: Account Associate
Location: Atlanta
Workplace Type: Hybrid: 2 days in office each week and 1 Friday a month.
Company Overview:
Procurement Leaders is the world's largest and most valued procurement network and intelligence platform. Powered by a member and sponsor community of 750+ leading global companies, Procurement Leaders inspires 33,000+ senior leaders to make faster, more informed decisions and follow proven paths to success. Our global events have built up strong brand awareness and a respected reputation over the past 18 years attracting c-suite speakers and delegates from the world's biggest brands including IBM, Unilever, Nike, American Express, Johnson & Johnson and Estee Lauder.
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Procurement Leaders is wholly owned by World 50, an organisation where the world's best global executives are connected to each other and great thought leaders from every industry.
The Role:
Joining as an Account Associate on our account management team you will play an integral part in growing our membership proposition and build out your skill set in a role where you have exposure to senior management and C-Level clients in a fast-paced organization.
Our Account Associates ensure service delivery to existing members and conduct both renewal and upgrade sales interactions with senior executives within member accounts. You will conduct consistent and meaningful live and phone-based conversations with all contacts and are evaluated against overall institutional revenue growth, renewal rate and customer satisfaction/advocacy.
Key Responsibilities:
- Engage with senior executives in household brands by running product demonstrations, training webinars and inviting members to events
- Provide support for members including onboarding, service throughout the subscription, and renewal or off-boarding
- Proactively recruiting members for live and virtual events throughout the member calendar
- Strategic coordination with internal teams to achieve success for the business and the members including diagnostic result deliveries
- Manage member requests e.g. questions about content and other services, networking requests, logins and other member administration
- Executing renewal plans for each member and directly supporting an Account Manager e.g. scheduling calls and meetings, preparing usage statistics
- Technical and customer service support requiring knowledge of technical systems to operate the website, use of CRM (Salesforce.com)
- Organizing meetings and schedules, assisting with the organization of both local and international travel and meetings at events
- Accurately and continuously updating SalesForce.com to maintain client information
Key Attributes, Skills and Experience:
- An interest in developing a commercial career path
- Excellent grasp of the Microsoft Office Suite
- Ability to develop excellent personal relationships with internal and external customers, thinking about situations from other people's perspective for mutually beneficial outcomes
- Thirst for knowledge about business, and desire to learn about procurement's role as a critical business driver for success
- Excellent attention to detail, analytical and numerate, with ability to deal with ambiguous situations
- Understands the need for organizational discipline and outcomes-based planning to achieve success in a team
This opportunity offers a $55,000 basic salary with an expected on target earnings of $60,000-$61,500 in a full year.
Work Environment
World 50 Group operates on a hybrid work model. Associates are asked to work in the office two days a week, plus one extra day the last week of the month.
We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. As an equal opportunity employer, we stay true to our values to serve the unique individual and to build inclusive and diverse communities of purpose.