Job description :-
- Manage, escalate, and drive satisfactory resolution of customers' technical, service and infrastructure issues based on Zscaler products and technologies.
Manage implementation and consulting projects, where you would be expected to plan, schedule, and implement Zscaler solutions (ZIA, ZPA, ZDX etc.) for customers or service providers.
Help develop, drive implementation of and maintain best practices for effective operation of Zscaler products.
Expected to own technical escalations from the region and drive them to resolution.
Expected to assist on rare occasions when contacted by assigned Enterprise accounts for critical business impact P0/P1 escalations during non-operational hours.
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Create and facilitate communication channels between the bank and product management/engineering teams in Zscaler.
Proactively inform customers about cloud updates, upgrades and ensure necessary action to maintain availability and customer satisfaction.
Help develop and maintain content in both internal and customer-facing Knowledge Bases.
Maintain intimate knowledge of all Zscaler products and services.
* Provide clear and constructive product feedback to Zscaler Product Management based on customer requirements to help shape the future of the platform.