Job description:
Knowledge, Experience & Qualifications.
- BE/BTech degree or equivalent experience
- At least 8-10 years of relevant IT experience
- Proficient in Windows Operating Systems ("2012 R2, 2016, 2019, 2022) with experience in large, complex estates
- Relevant product knowledge including knowledge of Microsoft Windows Server Technology, Microsoft Endpoint Configuration Manager (formerly SCCM), scripting (PowerShell) and collaboration tools such as Jira, Confluence, Reporting tools such as Splunk.
- Knowledge and experience of using agile delivery methods and tools to implement both tactical and strategic changes
- Experience of using relevant software packages, i.e. McAfee/Symantec/Microsoft protection products. Is desirable but not essential
- Experience of working as part of global teams in a complex and changing technical environment, experience of managing teams responsible for technical projects and support, experience in planning projects and activities systematically in line with business priorities, using a variety of analysis and problem solving techniques
- Proven experience of leading others and creating an environment that supports and inspires people to develop and deliver.
- A track record of constantly looking for ways to do things better and an excellent understanding of the mechanism necessary to successfully implement change
- Experience of making prompt and practical business decision, even in times of ambiguity, considering various perspectives and taking responsibility for outcomes
- Flexible, adaptable and able to manage multiple tasks in a dynamic, fast-paced environment. Ability to work under pressure and remain calm in the face of adversity.
- Strong critical thinking and problem solving skills with clear communication
- Ability to collaborate with different roles to achieve common goals
- Experience of managing an agile infrastructure support team
- Strong interpersonal skills - ability to influence, lead and drive teams to deliver, good judgment, assertiveness, high level of communication skills to achieve effective stakeholder management, build consultative relationships, and ability to collaborate directly with a variety of clients (business, development, compliance, etc.)
- Proven ability to articulate complex issues concisely, suitable for all levels across the HSBC group. Ability to interact with and coach senior executives.
- Knowledge of Lean Sigma practices, Innovation, Assertiveness.
- Commercially astute, ability to balance and assess risk vs. reward, maximizing cost effectiveness and profitability for functions and/or business lines
- Needs to be resourceful and demonstrate innovation
- Respectful of different cultures, working with colleagues from across all the globe.
- Industry standard certifications in the technology area of work would be preferred
- Experience of having worked in an infrastructure critical environment for a large organization like HSBC would be advantage.
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Key Responsibilities
Service & Support.
- Identify continuous improvement opportunities within the team, focusing on automation, process improvement, how technology is best leveraged to add value to business and ultimately the end customer
- Patch servers during the initial stage and use the experience gained during this time to suggest any improvement on man, machine, method or material.
- Provide L2/L3 support to the team.
- Write Windows infrastructure as code to automate and streamline tasks. Building orchestration automation capabilities to support the execution of operational activities.
- Work closely with the POD Lead to provide staff leadership and technical direction on the owned technologies
- Act as a change agent for sustainable continuous improvement, identifying and removing organizational barriers affecting the team, processes and products owned by working closely with the POD Lead
- Drive an agile mind-set within the team by adopting the practices and processes identified as being required for our new fulfilment pods, leveraging agile delivery methods, associated frameworks (e.g., Kanban) and Bank tools (e.g., JIRA) to do this
Observation of Internal Controls.
- Adhere to and be able to demonstrate adherence to all relevant internal controls. Adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points.
• Implement the relevant compliance policies. The term 'compliance' embraces all relevant financial services laws, rules and codes within which ITID has to comply. The job holder will need to pay specific attention to the internal controls on asset and service management.
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