Job Description
We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.
As part of this project, your role as an Travel&Expenses Helpesk Officer will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs.
The skills & experience you need:
- Fluency in English and Dutch;
- At least 1 year of experience in Customer Support/Procurement/Finance/Helpdesk;
- Very good analytical and problem-solving skills;
- Numerical competencies;
- Customer-oriented;
- Ability to adhere to TAT and timelines;
- Attention to detail;
- Active listening combined with excellent written and verbal communication competences;
- Knowledge of T&E (Travel & Expense) or Finance domains.
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What you'll be doing:
- T&E Helpdesk Officer main attribution is to offer effective customer assistance (client users and suppliers) concerning its requirements to solve problems;
- Ensures that the problems are accurately registered in the ticket application when received via e-mail, phone or chat;
- Ensures that the phone/chat line is open at the beginning of the work program;
- Answer Customer calls/emails/chats and providing guidance regarding the business travels and expenses;
- Acts as single point of contact for the customer and communicates relevant information to ensure the customer's satisfaction;
- Communicates the problem status and time to resolution to affected personnel; provides to the customers a continuous visibility on the occurred situation/problem;
- Ensures a structured and high-quality communication related to the open cases;
- Creates tickets to the IT support team whenever necessary.
- Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
Benefits for working with us:
- The chance to work for Top Employer 2024!
- Competitive salary with attractive set of social benefits:
-Private Pension Plan;
-Monthly Benefit budget;
-Medical insurance;
-Life insurance;
- Christmas bonus;
- Childbirth allowance;
- Relocation package for candidates willing to relocate;
- Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
- Personal development in a multinational working environment through nice extracurricular activities with the team;
- Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;
- Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);
- Extra annual leave days depending on tenure within Wipro;
- BOOKSTER opportunities;
- Nice designed and central business office;
- Fruits, coffee and tea on the house + massage at the office;
- Winner Circle Points (WCP) & Long service award (LSA) platforms which offers the possibility of both non-monetary and monetary recognition;
- Employee Assistance program;
- Employee Referral Program with attractive incentive schemes
- The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.
If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.
Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.