Wipro is looking for Transition Manager (Banking domain) in Cebu

Job Description

Role:

The purpose of the role is to ensure effective implementation of transition tasks for client/account as per the transition plan.

Do:

• Ensure effective transition as per project plan and timelines
  • Implement transition plans and register new transitions - calendar and spreadsheet on the system
  • Ensure transition tasks are in line with transition plans, as directed by the Transition Lead/Manager
  • Ensure timely setup of relevant internal tools/products for the account to ensure proper program execution
  • Confirm resource assignment for each transition and share details to finance to ensure correct setup of billing accounts
  • Schedule required meetings as directed by the Transition Manager and document meeting minutes
  • Conduct data extraction of hours spent per transition and tracking against planned budget
  • Assist the transition lead in the assessment of technology transition proposals as and when required
  • Support the transition lead to identify and characterize risks associated with the transition transfer project and determine steps needed to mitigate the risks
  • Assist Transition lead with reviewing, identifying and assessing emerging requirements, technologies, capabilities, concepts, tactics, and teaming relationships in areas related to technology transition and transfer
  • Interacting with various stakeholders and functional heads to articulate needs, identify, raise and drive closure of issues
• Prepare timely and accurate reports and dashboards as required by the stakeholders

• Develop and maintain dashboards, project progress and reporting in line with the standards of transition methodology and business needs
• Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly)
• Track and follow up with relevant stakeholder for timely updation and data management of transition parameters
• Maintain appropriate records of transition efforts, both successful and unsuccessful, to support overall program evaluations and lessons learned efforts
• Coordinate, draft, compile and prepare staff material, presentations, letters, memorandums, reports, or other documents related to the transition

• Manage active transitions as assigned
• Ensure customer delight and ensure adequate stabilization of projects with the aim of stable operations delivery within 90 days of Go-Live.
• Be the customer's Escalation Point for any questions, decisions, actions and updates as applicable.
• Support the project as the leadership escalation point for internal and customer issues.
• Drive governance calls and meetings for internal and customer updates.
• Plan for, conduct and manage relevant trainings to be delivered to transitions team.
• Participate in / conduct assessments to gauge the training needs of the team.
• Understanding strategic business objectives of the customer and facilitating the definition of project scope, goals and deliverables.
• Participate in creation and review of transition solutions for RFPs / RFIs and any other pre sales support as needed.
• Identifying and defining business case; defining project tasks and resource requirements; developing detailed project charter, project plan and transition plan depending on solution complexity, priorities and deliverables.
• Combining process migration activities along with IT implementation.
• Gives customer distinct advantage as vendor manages both IT as well as the operations.
• Optimization of the transition methodology - reduce time, reduce costs, reduce risks, retain/ improve quality.
• Responsible for risk management - understand the business and operational risks and develop and execute mitigation plans.
• Responsible for driving process specific business continuity planning.
• Responsible for the creation and/or maintenance of project management documents including status reports, project plans, knowledge transfer documentation, requisite approvals on Clarity.
• Participate in opportunity analysis / due diligence of potential projects.
• Support solutioning of new bids / RFP-RFI responses/Client Presentations and sales cycle

• Should possess an understanding of macro business environment, trends, and competition. Should be able to understand client business pain points, challenges and outsourcing objectives.
• Advanced verbal & written communication skills, advanced presentation skills, interpersonal & people management skills and conflict management skills.
• Ability to exercise managerial judgment and perform as a mentor.
• High emotional intelligence -ability to manage conflict and resolve situations amicably
• Ability to drive results against time constraints.
• Effective planning, scheduling & implementation skills
• Ability to interact with Top Management and Client.
• Ability to work on the move. Travel to locations may be required on short notice. Must be reachable at all times.
• Should possess an understanding of macro business environment, trends, and competition. Should be able to understand client business pain points, challenges and outsourcing objectives.
• Working knowledge on process automations
• Should have excellent interpersonal skills to build and maintain productive lasting relationships, even in difficult situations, with diverse people spanning internal/external organizations.
• Stress Management: Ability to adapt to change, ability to respond effectively to change, and ability to tolerate and manage stress on the job.
• Should be technically sound & be able to co-relate technology to Transition, thereby possessing the ability to sell the concept to the client
• Should have a good understanding of the overall tools and technology landscape, current trends and applicability in the outsourcing environment.