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Transition Manager

AT Wipro
Wipro

Transition Manager

Bangalore, India

Role Purpose

The purpose of the role is to ensure effective implementation of transition tasks for client/account as per the transition plan.

Do

  • Ensure effective transition as per project plan and timelines
  • Implement transition plans and register new transitions - calendar and spreadsheet on the system
  • Ensure transition tasks are in line with transition plans, as directed by the Transition Lead/Manager
  • Ensure timely setup of relevant internal tools/products for the account to ensure proper program execution
  • Confirm resource assignment for each transition and share details to finance to ensure correct setup of billing accounts
  • Schedule required meetings as directed by the Transition Manager and document meeting minutes
  • Conduct data extraction of hours spent per transition and tracking against planned budget
  • Assist the transition lead in the assessment of technology transition proposals as and when required
  • Support the transition lead to identify and characterize risks associated with the transition transfer project and determine steps needed to mitigate the risks
  • Assist Transition lead with reviewing, identifying and assessing emerging requirements, technologies, capabilities, concepts, tactics, and teaming relationships in areas related to technology transition and transfer
  • Interacting with various stakeholders and functional heads to articulate needs, identify, raise and drive closure of issues
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  • Prepare timely and accurate reports and dashboards as required by the stakeholders
  • Develop and maintain dashboards, project progress and reporting in line with the standards of transition methodology and business needs
  • Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly)
  • Track and follow up with relevant stakeholder for timely updation and data management of transition parameters
  • Maintain appropriate records of transition efforts, both successful and unsuccessful, to support overall program evaluations and lessons learned efforts
  • Coordinate, draft, compile and prepare staff material, presentations, letters, memorandums, reports, or other documents related to the transition


  • Stakeholder management
  • Coordinate transition application efforts with appropriate stakeholders, and others who have a critical interest in or decision authority over the proposed transition
  • Provide timely assistance in case of an escalation and support resolution of escalations/ issues


  • Stakeholder Interaction

    Stakeholder Type

    Stakeholder Identification

    Purpose of Interaction

    Internal

    Transition & Quality Head

    Strategy and Governance

    Functional Heads

    Transition Solution Review assumptions and commitments, project execution

    Delivery Teams

    Transition projects

    CIS, Risk & Compliance

    Immigration policy and framework, compliances

    Holmes Engineering

    Deployment of technology

    Clients/ Potential clients

    Transition and showcase of transition capability

    Display

    Lists the competencies required to perform this role effectively:

    • Functional Competencies/ Skill

  • Domain Expertise - Knowledge of various tools and statistical analysis methodology- Excel, Running Macros, Report Generation, Dashboards, WFM, 1X, HAD tools - Competent
  • Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - Foundation
  • Leveraging Technology - In-depth knowledge of and mastery over technology domain that commands expert authority respect- Competent
  • Business Knowledge - Understand the DO&P process and workflow, key terms and performance and financial parameters - Competent


  • Competency Levels

    Foundation

    Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.

    Competent

    Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.

    Expert

    Applies the competency in all situations and is serves as a guide to others as well.

    Master

    Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.

    • Behavioral Competencies
      • Analytical Skills
      • Execution Excellence
      • Managing Complexity
      • Handling Pressure
      • Client centricity
      • Passion for results
      • Stakeholder Management

    Deliver

    No.

    Performance Parameter

    Measure

    1.

    Customer Centricity

    CSAT (PCSAT & ACSAT top 2 Box) % / NPS

    Adherence to Program plan/charter specifically on services transition - Schedule, Quality, Efforts/Costs

    Adherence to all customer contractual commitments related to Services transitions

    Adherence to Services transition norms on all key performance metrics

    2.

    Presales & Delivery Excellence

    100% compliance in Integrated Transition Framework (ITF) in all Solution Proposal construct

    Demonstrate One Wipro by 100% usage of Integrated Transition framework

    Integrated transition (across all LOBs) planning and status reporting to Internal management and customer using Digi-Q

    Process Exceptions to be minimized by 100% compliance to the ITF

    Transition Management

    Client-provided location(s): Bengaluru, Karnataka, India
    Job ID: Wipro-3070830
    Employment Type: Full Time