Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs.
We have an opportunity for Training Manager - Healthcare Business in Kolkata
Preferably looking for candidate who has good understanding of RCM(Revenue Cycle management) business.
Job Description
Role
The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way
DO
- The trainer plays a pivotal role from start to end of the Domain training that includes the following:
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- Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team
- Deliver Generic Domain Specific Modules along with up skilling resources on process.
- Structure On boarding Training requirements, Pre Process, Customer Visits etc.
- Ensure that all new employees go through the defined new learning path for their respective roles in the account
- Deliver pre-process and process training for new employees
- Support new hires during OJT and GO-live
- Provide refresher and remedial training for existing employees
- Ensure all regulatory requirements are complied with from time to time
- Maintain trainee data and information
- Generate training reports from time to time
- Support any administrative tasks like trainee roster and scheduling etc.
- Create/Customize training content for delivery
- Provide feedback and coaching to analysts on the floor
- Take ownership for improvement in analysts performance
- Analyze training needs for employees working for the account.
- Responsible for account level Training metrics
- Responsible for adhering to training standardization guidelines defined by the BU Training Function
- Responsible to work with ops to bridge gaps during training.
Mandatory Skills: Training Manager - Healthcare Process Trainings
Experience: 8-10 Years .
Responsibilities:
- Responsible for leading managing training delivery for Healthcare domain
- Align training interventions to the needs of the Business Unit; deliver tangible business value through the deployment of an effective training strategy.
- Responsible for operationalization of process and domain training framework in Healthcare domain
- Responsible for determining performance gaps, identifying training needs, working with SMEs, internal partners and vendors to implement training solutions in domain.
- Ensure overall quality of training delivery; ensure standardization & quality of content.
- Develop pre-process & process trainers and SMEs.
- Review process training periodically with domain leaders and drive corrective action.
- Deploy KT strategy during transitions in domain.
- Responsible for Client Interfacing activities involving Change Management, Program Management, Strategy Development, Process Improvement, Cost Optimization and Business Planning.
- Recording, Tracking, monitoring and escalating program implementation via regular status reports
- Build capability to engage as a strategic partner with the client in their transformation approach.
- Help ideate and Build Unified and independent AI Training solutions which help in transforming learning
Certifications and Assessments: Project Management, Design thinking, Lean, Six Sigma
Education: Graduate
Experience:
Must Have
Experience in Training Delivery management, Experience in domain, Experience in managing teams, partnering with cross-functional teams and actively engaging with clients and external customers
Experience in handling projects in Training, HR, Quality, Transitions etc.
Excellent verbal/written communication, presentation & analytical skills and project a pleasant demeanor/tone
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