Role Profile
Training Manager
Role Definition
Training and development manager should devise plans and approach aligned to organizational training strategy, oversee its implementation and assess its outcomes. Identify training and developmental needs and drive suitable training initiatives that delivers successful business outcomes. Works across many departments to get employees up to speed in both their specific vertical, and the overall needs of the Account. Have backgrounds in business, leadership, human resources, development and education. Include enhancing employees' skills, performance, productivity and quality of work
Roles and Responsibilities
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Identifying and assessing future and current training needs
Drawing an overall or individualized training approach
Deploying a different variety of training methods for specified needs and outcomes
Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers
Conduct effective induction and orientation sessions
Monitor and evaluate training program's effectiveness, success and ROI periodically and report on them
Manage training budget
Provide opportunities for ongoing development
Resolve any specific problems and tailor training programs as necessary
Maintain a keen understanding of training trends, developments and best practices
Certifications and Assessments
Domain Process Training Certification, Master Trainer Certification, Role specific Industry certification is desirable
Education
Graduate
Knowledge
Must Have
'Knowledge of learning and development best practices
A proven track record of training program development and management
Excellent leadership skills
Excellent written and oral communication skills
At least a bachelor's degree in education, human resources or a related discipline
Professional certification, such as CPTM, is preferred
Good to have
- Advanced Research Skills
- Content Design & Development Skills
- Experience in handling LMS activities
Experience
Must Have
Proven work experience as a training manager
Track record in designing and executing successful training programs
Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e- learning, workshops, simulations etc)
Excellent communication and leadership skills
Ability to plan, multi-task and manage time effectively
Strong writing and record keeping ability for reports and training manuals
Ensuring strategic alignment of the training department with business goals
Evaluating individual and organizational performance to ensure training is meeting business needs and improving performance
Identifying training needs by consulting with stakeholders and using needs assessments
Developing and delivering training solutions that meet business needs
Optimizing training processes for efficiency
Selecting and managing resources, including working with both internal employees and training vendors to develop and deliver training
Managing the technologies and technical personnel required to develop, manage and deliver training
Good to have
A Deep Knowledge of the Business
Behavioral Skills and Attributes
Assertive Communication
Conflict Resolution Mindset
Self-improvement Mindset
Good Stress Management/Resilience
Patience
Customer Centricity
Coaching and Mentoring abilities
Minimum Requirements • Must have Training domain experience in Trust and Safety space of at least 3 years • People leadership experience of 5+ years • Must have led a team of deputy managers for at least 2+ years • Must have Knowledge of learning and development best practices • A proven track record of training program development and management • Excellent leadership skills • Training delivery experience in a large scale operations • Good to have ○ Knowledge of Lean Six Sigma concepts ○ Content Design & Development Skills ○ Experience in handling LMS activities