3. Structure On boarding Training requirements, Pre Process, Customer Visits etc.
4. Ensure that all new employees go through the defined new learning path for their respective roles in the account
5. Deliver pre-process and process training for new employees
6. Support new hires during OJT and GO-live
7. Provide refresher and remedial training for existing employees
8. Ensure all regulatory requirements are complied with from time to time
9. Maintain trainee data and information
10. Generate training reports from time to time
11. Support any administrative tasks like trainee roster and scheduling etc.
12. Create/Customize training content for delivery
13. Provide feedback and coaching to analysts on the floor
14. Take ownership for improvement in analysts performance
15. Analyze training needs for employees working for the account.
16. Responsible for account level Training metrics
17. Responsible for adhering to training standardization guidelines defined by the BU Training Function
18. Responsible to work with ops to bridge gaps during training.

Certifications and Assessments

Standard Trainer Assessment & Domain Certification
B2 - Domain Process Training Certification

Education

Graduate

Knowledge

Must Have
'1 Good Hands on system & applications expertise
2 Fluent in English language skills
3 Excellent Communication and presentation Skills
4 Good Customer interaction skills
5 PC literate with good system navigation skills
6 Good Data input skills
7 MS Office (Excel, Word, Outlook) skills - Basic
8 Task Management & Organization skills
9 Problem solving skills
10 Professional experience in Industry environment
11 Ability to engage with the client and run/lead workshops
12 Excellent Facilitation and influencing skills

Good to have
- Advanced Research Skills
- Content Design & Development Skills
- Experience in handling LMS activities

Experience

Must Have
1. A Deep Knowledge of the Business
2. The Ability to Measure and Assess Staff Training Needs
3. Strong Communication and Interpersonal skills
4. A Passion for Continuous Learning
5. Innovative Thinking
6. Embrace Efficiency

Good to have
Prior experience in similar role
ID Certification and Technical Skills

Behavioral Skills and Attributes

Assertive Communication
Conflict Resolution Mindset
Able to balance work and life
Good Time Management
Self-improvement Mindset
Good Stress Management/Resilience
Patience

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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.