Title - Track Lead - Service Security
Band - C1 [Manager]
Location : Bengaluru [Kodathi]
Work Model - 5 Days WFO
Shift Timing - 8PM to 5AM [Night shift]

The ideal candidate will have a strong background in

• Identity & Access Management (IAM), Id
• Public Key Infrastructure (PKI)
• Key Management & Encryption
• Digital Certificates (TLS/SSL)

This role requires a proactive leader who can manage a team, oversee security operations, and ensure compliance with industry standard.
Understanding of CMP, LDAP, SCEP, EST, Radius, MDM, TLS Protocols.
Understanding of network flows along with an ability to read Wireshark are a plus
Good English communication skills (Speaking, writing and comprehension)

Monitor agents for compliance with established processes, policies and guidelines
Work with the supervisor and/or team lead to provide feedback and coaching to agents based on evaluation results
Analyze information and utilize to build recommendations to reduce errors and improve process performance
Create and maintain tracking reports in relation to performance
Monitor Site performance against key business metrics like Productivity, Accuracy, Project Baseline Targets, Quality Score, QC Accuracy, Staff Utilization
Accountable to provide timely and efficient service to clients; review the operations and take proactive measures to avoid escalations, ensure team understands how to leverage resources to address issues, and delegate workload across the leadership team.
Actively initiate, drive and participate in Outlier Management, Quality initiatives, process change initiatives, Six SIGMA/Lean/Kaizen activities, etc.
Analyze information and utilize to build recommendations to reduce errors and improve process performance
Calibrate with the client quality team to ensure consistent delivery of quality assurance, creating and maintaining performance reporting

Competencies

Client Centricity

Effective communication

Problem Solving & Decision Making

Execution Excellence

Collaborative Working

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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.