Job Description
Primarily responsible for responding to RFIs/RFPs and proposing solutions in the domains of Digital IT Service Management, Service Assurance, and AIOps, encompassing infrastructure and application monitoring, event management, analytics, machine learning, automation, orchestration, server and network automation tools across Data Centre, Cloud, Network, and EUC towers.
Engage proactively with customers, understand their tool estates, and pitch next-generation solution areas that deliver business value.
Collaborate with Solution Managers, Solution Architects, and Finance Managers to create solution documentation, pricing models, and appropriate presales collateral as part of RFI and RFP submissions based on stated requirements within the assigned team.
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Prepare and present AIOPS solutions to Wipro customers during onsite oral discussions, mutual value discovery sessions, ensuring all messages are aligned with Wipro's solution strategy or win themes.
Review solutions for alignment with Wipro Pricing and Effort Estimation Models based on experience.
Lead discussions as a Tools Architect during due diligence, contract closures, and renewals, including compliance requirements and sign-off on technical Statements of Work (SOWs) and service levels specific to BSM and AIOPS.
Manage interactions with partners such as Splunk, AppDynamics, Dynatrace, Moogsoft, HP, Microfocus, BMC, Microsoft, and ServiceNow.
Key Responsibilities:
• Primarily responsible for responding to RFIs/RFPs and proposing solutions to customers in the areas of ITOM, ITSM, and ITAM (Monitoring, Observability, AIOPS, Service Management, Asset Management, and Automation).
• Create differentiated tool solutions powered by products such as Splunk AI ops, AppDynamics, Dynatrace, OpsRamp, Moogsoft AI ops, BMC, Microfocus, Microsoft, SolarWinds, Evolven, and others.
• Ensure proactive engagement with customers to understand their tool estates and pitch next-generation solution areas delivering business value.
• Work with Solution Managers, Solution Architects, and Finance Managers to enable the creation of solution documentation, pricing, and appropriate presales collateral as part of RFI and RFP submissions based on stated requirements within the assigned team.
• Prepare and present AIOPS solutions to Wipro customers during onsite oral discussions and mutual value discovery sessions ensuring all messages align with Wipro's solution strategy or win themes.
• Competency Building and Branding
Ensure completion of necessary trainings and certifications
Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research
Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc.
Attain market references and recognition through highest analyst rankings, client testimonials and partner credits
Be the voice of Wipro's Thought Leadership by speaking in forums (internal and external)
Mentor developers, designers and Junior architects in the project for their further career development and enhancement
- Competency Building and Branding
- Ensure completion of necessary trainings and certifications
- Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research
- Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc.
- Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits
- Be the voice of Wipro's Thought Leadership by speaking in forums (internal and external)
- Mentor developers, designers and Junior architects in the project for their further career development and enhancement
- Contribute to the architecture practice by conducting selection interviews etc
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