Techno Functional Consultant - L1

Production Support JD

Must have skills:
Unix Shell Scripting, SQL
Troubleshooting using logs, Splunk / Dynatrace
ITSM - Incident, Change and Problem Management
L2 Support experience is a must
Snowflake

Good to have skills:
PCF Cloud knowledge
CI/CD, Jenkins, Git & Maven

JD as below:
Roles/responsibilities performed by the Biz Ops React team members and tools used in their applications.
Incident Resolution - Review and resolve the Incidents arising from
Operation Command Center Alerts
Alerts from Enterprise Monitoring Operations (EM Operations).
OMNIBUS and Splunk Alerts
Change Implementation - Deploying the application related artifacts to the production environments in the slotted approved release window
Reporting the issues with the deployments and coordinating with the Development Teams to fix any deployment issues
Work Orders - Resolve Work orders in form of Business/functional queries, adhoc testing, verification and validation etc, from Regional product team and customer support teams.
Traffic Routing - perform traffic routing in support of infrastructure maintenance
Perform Root Cause Analysis in detail for High severity Incidents - and take action on fixing the underlying cause of the high severity issues. Take necessary preventive actions also.
Supporting the UAT testing by the Product team and Regional customer support team.
Configuring application/artifacts and supporting the new customer onboarding to the platform
Raise new change tickets and arrange for approvals, including CAB approvals
Review and approve change tickets.
Work with customers on ad-hoc queries
Work with Development / Testing team for defect analysis (with Production simulated data)
Build automation scripts that reduce the number of Incidents and/or improves processes followed
Support customer to fill in the Post Incident Report (PIR) when any high impacting Incidents affecting customers occurred.
Participate / Initiate in War Room calls that impacts application availability or has a customer impact
Willing to work on shifts (Morning & Afternoon shifts) & Weekend support

Tools Used:
Remedy - Ticketing Tool
Rally (For Story and Bug Tracking)
Splunk and Dynatrace for Monitoring
WinSCP (file movement/ validation)
CyberArk/Putty
Toad - Querying Tool for DB

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.