Role Purpose
The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution
Do
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Stakeholder Interaction
Stakeholder Type
Stakeholder Identification
Purpose of Interaction
Internal
Lead Consultant
Reporting & updates
Onsite Project Manager/ Project Teams
To provide off-site support and inputs as per client requirements
External
Clients
For solutioning and provide support
Display
Lists the competencies required to perform this role effectively:
- Functional Competencies/ Skill
- Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - Competent
- Leveraging Technology - In-depth knowledge of and mastery over technology domain that commands expert authority respect- Master
- Functional/Technical Knowledge - Specific to the functional and ERP system in depth knowledge of the function processes and system and ERP functionality-Master
Competency Levels
Foundation
Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.
Competent
Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
Expert
Applies the competency in all situations and is serves as a guide to others as well.
Master
Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.
- Behavioral Competencies
- Formulation & Prioritization
- Innovation
- Managing Complexity
- Client centricity
- Execution Excellence
- Passion for Results
Deliver
No.
Performance Parameter
Measure
1.
Contribution to customer projects
Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT
2.
Automation
Process optimization, reduction in process/ steps, reduction in no. of tickets raised
3.
Skill upgradation
# of trainings & certifications completed, # of papers, articles written in a quarter
SAP SD - Sales and Distribution