Technical Writer

Role Purpose

The purpose of this role is to create content to convey complex, technical information to users using multiple techniques (writing, illustrations etc) as per client requirements and applicable quality standards

Do

Prepare new technical content or update it for the clients

Interact with SME (internal or Client) to gather and understand the client requirements (target audience), product documentation requirements as well as any specific content writing guidelines available specific to domain (eg, Oil & Gas or Aerospace) or as per industry standards

Identify the list of documents (FAQs, product or software manuals, SOPs etc) to be prepared for the client

Identify the appropriate authoring tools to be deployed

Research, design, illustrate, write, revise, and edit high quality and user-friendly print

documentations and manuals for end users of the clients

Maintain and follow project tasks allocated including checklists and manage version control as per quality framework

Stakeholder Interaction

Stakeholder Type

Stakeholder Identification

Purpose of Interaction

Internal

Vertical BU

Content writing project management, information gathering, client review and feedback

Technical Publications Leadership

Quality standards, review

External

Clients

Content requirement gathering, technical specification, reviews etc.

3 rd party OEMs/ Service Companies

Content requirement gathering, technical specification etc.

Display

Lists the competencies required to perform this role effectively:

• Functional Competencies/ Skill
  • Domain/Industry Knowledge - Awareness and knowledge of broad economic, demographic, technological and global trends in the ITES/BPO industry - Competent
  • Functional Knowledge - Knowledge of Technical Writing Industry standards, domain specific standards, authoring tools etc. - Competent

Competency Levels

Foundation

Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.

Competent

Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.

Expert

Applies the competency in all situations and is serves as a guide to others as well.

Master

Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.

• Behavioral Competencies
  • Analytical Skills
  • Execution Excellence
  • Client centricity
  • Passion for results
  • Stakeholder Management

Deliver

No.

Performance Parameter

Measure

1.

Technical Writing

Project process adherence - tasks allocated, checklists, quality standards

First Time Right (FTR)

On-time release of the document (rework within time)

Error free work/ Number of reviews

Client feedback

Transition PMO