• To assist the Ops Manager in delivery of the assigned Infrastructure Mgmt services.
• Handle desktop escalation calls
• Prioritizing the calls, analyzing calls on response/resolution violations
• Interacting with ops on day to day technology requirements
• Review Daily activity reports, Infra avl reports, backups & antivirus reports
• Involve in projects on servers, network, security
• Introduce site-specific initiatives to improve service delivery, c-sat.
• Preparation of operational schedules like shift rosters for Engrs/HDKs, vendor listing/meetings.
• Review adherence on process based documentation / SOP.
• Active participation on project ramp-up / transitions / BCP / Audits
• Ability to drive people to ensure that project deliverables are met and project time is maintained
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• Responsible for generating Installation analysis report and other such documents
• Establish and enhance relationship with customers/clients
• Provide technical assistance to other team members by way of assisting them in solving challenging technical problems, sharing technical knowledge and adhering to quality processes in ensuring team objectives are met.
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