Delivery:

• Independently work as an expert in the respective SAP technical workstream for an SAP implementation/conversion/development/enhancement /support project
• High level design, detailed design and develop technical / integration solutions to meet those needs
• Work with clients to understand their business needs and processes
• Participate in technical and technology workshops to understand and deliver integration requirements
• Drive client discussions to define the integration requirements and translate the requirements to the technical solution
• Provide training and support to end-users
• Write technical specifications and test plan for development team to ensure test driven development
• Manage projects and timelines

• Provide expert support to various projects and delivery engagements as and when required

• Drive innovation/transformation agenda in large existing accounts, provide delivery
• Provide delivery support and escalation management
• Interaction with SAP and with party partners

Practice development

• Capacity Building - Mentoring teams, driving certifications etc.,
• Capability Building - Developing tools, automation and GenAI frameworks, best practices etc.,

Stakeholder Interaction

Stakeholder Type

Stakeholder Identification

Purpose of Interaction

Internal

Delivery Head/Manager

• To report on project progress

• To manage client escalation

• To seek any help that is required to deliver requirements successfully

Practice/Competency & Manager

• Guide, develop, mentor fresher in SAP

• Seek support for upskilling/certification

• Develop reusable components for common requirements

Pre-sales Manager

• Provide technical inputs for proposal

• Provide resource requirement for proposed solution of respective track

• Participate client meetings/orals/workshops

External

Process/Business owner from

Client's Project team

• Understanding the scope and business requirement

• Prepare technical specification and test plan to start development work

• Act as POC for respective technical module / workstream throughout the project lifecycle (Design-Develop-support)

Display

Lists the competencies required to perform this role effectively:

• Technical Competencies/ Skill

Competency Levels

Foundation

• Business requirement / scope understanding of respective technical area

• Prior work experience in respective SAP technical area

• People & Customer management

Competent

• Proficient in respective SAP technology and own end to end responsibility of respective track working with functional experts or Architects

• Proficient to discover existing SAP applications and interfaces, experience to analyze and identify migration opportunity of existing interfaces and applications

• SAP S/4HANA Certification(s), in core technology areas

• SAP consulting experience including customer facing implementations, conversion, rollout, support and expert advisory assignments in S/4HANA environment

• Experience in clean core approach and cloud adaption

• Good understanding of the integration aspects within SAP applications

Expert

NA

Master

NA

• Behavioral Competencies/Secondary Skills

• Experienced in a multi-cultural, multi-location distributed global delivery setup
• Excellent communication skill in verbal and written English
• Very good capabilities and experience in people management and stakeholder management

Deliver

No.

Performance Parameter

Measure

1

Job Knowledge

• Consider existing skill levels & measure cross skills & upskills acquired to remain current on new development in respective SAP Technical module

2

Customer Satisfaction

• As defined by clients SLAs

3

Manging change & Improvement

• Measure effectiveness in initiating changes, adapting to changes from old methods when they are no longer effective

• Measure overall adaptability/flexibility to move from one project to another project

4

Functional Leadership

• Measure effectiveness in accomplishing work assignments through subordinates; delegating & coordinating effectively

5

Customer Responsiveness

• Measure Responsiveness & courtesy in dealing with external customer, internal staff, teammates in courteous manner

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