Role Purpose
The technical consultant professionals will provide technical expertise to plan, analyse, define and support the delivery of technical capabilities for client's transformation, enhancement, advanced problem-solving skills and support projects.
They will use a mix of consultative skills, technical expertise to effectively integrate packaged technology into our clients' business environment and achieve business results.
Candidates in this role will also contribute to pre-sales support and practice development activities for their respective technical area of expertise.
This role requires experienced candidates for several positions and seniority levels
Do
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Delivery:
- Independently work as an expert in the respective SAP technical workstream for an SAP implementation/conversion/development/enhancement /support project
- High level design, detailed design and develop technical / integration solutions to meet those needs
- Work with clients to understand their business needs and processes
- Participate in technical and technology workshops to understand and deliver integration requirements
- Drive client discussions to define the integration requirements and translate the requirements to the technical solution
- Provide training and support to end-users
- Write technical specifications and test plan for development team to ensure test driven development
- Manage projects and timelines
- Provide expert support to various projects and delivery engagements as and when required
- Drive innovation/transformation agenda in large existing accounts, provide delivery
- Provide delivery support and escalation management
- Interaction with SAP and with party partners
Practice development
- Capacity Building - Mentoring teams, driving certifications etc.,
- Capability Building - Developing tools, automation and GenAI frameworks, best practices etc.,
Stakeholder Interaction
Stakeholder Type
Stakeholder Identification
Purpose of Interaction
Internal
Delivery Head/Manager
• To report on project progress
• To manage client escalation
• To seek any help that is required to deliver requirements successfully
Practice/Competency & Manager
• Guide, develop, mentor fresher in SAP
• Seek support for upskilling/certification
• Develop reusable components for common requirements
Pre-sales Manager
• Provide technical inputs for proposal
• Provide resource requirement for proposed solution of respective track
• Participate client meetings/orals/workshops
External
Process/Business owner from
Client's Project team
• Understanding the scope and business requirement
• Prepare technical specification and test plan to start development work
• Act as POC for respective technical module / workstream throughout the project lifecycle (Design-Develop-support)
Display
Lists the competencies required to perform this role effectively:
- Technical Competencies/ Skill
Competency Levels
Foundation
• Business requirement / scope understanding of respective technical area
• Prior work experience in respective SAP technical area
• People & Customer management
Competent
• Proficient in respective SAP technology and own end to end responsibility of respective track working with functional experts or Architects
• Proficient to discover existing SAP applications and interfaces, experience to analyze and identify migration opportunity of existing interfaces and applications
• SAP S/4HANA Certification(s), in core technology areas
• SAP consulting experience including customer facing implementations, conversion, rollout, support and expert advisory assignments in S/4HANA environment
• Experience in clean core approach and cloud adaption
• Good understanding of the integration aspects within SAP applications
Expert
NA
Master
NA
- Behavioral Competencies/Secondary Skills
- Experienced in a multi-cultural, multi-location distributed global delivery setup
- Excellent communication skill in verbal and written English
- Very good capabilities and experience in people management and stakeholder management
No.
Performance Parameter
Measure
1
Job Knowledge
• Consider existing skill levels & measure cross skills & upskills acquired to remain current on new development in respective SAP Technical module
2
Customer Satisfaction
• As defined by clients SLAs
3
Manging change & Improvement
• Measure effectiveness in initiating changes, adapting to changes from old methods when they are no longer effective
• Measure overall adaptability/flexibility to move from one project to another project
4
Functional Leadership
• Measure effectiveness in accomplishing work assignments through subordinates; delegating & coordinating effectively
5
Customer Responsiveness
• Measure Responsiveness & courtesy in dealing with external customer, internal staff, teammates in courteous manner
ServiceNow - IT Service Management