Technical Business Analyst Role

The role is for a business analyst with significant focus on technology. Successful candidates must therefore have strong analyst skills, experience of gathering and managing requirements and technical knowledge as a significant part of the role is working with technical/IAM specialists. They must also be experienced in dealing with senior stakeholders and gathering requirements and use cases from these individuals.

Essential Skills

• Strong process mapping skills.
• Strong analysis skills.
• Identification of use cases.
• Requirements gathering in a technical environment - Cloud and on-premise infrastructure platforms.
• Understanding of networking technologies including VPNs & Proxies.
• Experience of working closely with IT developers/engineers and operational teams.
• Ability to work with remote teams and communicate effectively using digital collaboration tools
• Root cause analysis skills.
• Microsoft AD / IAM experience
• Strong stakeholder engagement and communication skills.
• Confident at presenting what they are working on.
• Positive team player working as part of a large programme; questioning mind to fact find and challenge where appropriate.
• Accountability for deliverables and proven track record of delivering on schedule.
• Good time management.
• Must be self-sufficient; able to deliver quality output without supervision.
• Proficient with MS Excel, Visio, Confluence, Jira.

• Previous experience of working in financial services, ideally HSBC experience.
• Good knowledge/understanding of Multi-Factor and Passwordless technologies.
• Good knowledge/understanding of FIDO based authentication.
• EntraID / AzureAD experience.
• Experience of working with global teams.