Team Manager

effectively in a team; • Excellent Customer facing Skills and Ability to build Rapport with Clients • Have
the ability to escalate issues on time to ensure quick resolution • Good phone & email etiquettes.

DOMAIN SKILLS

• Very good understanding of Financial Accounting
• Genaral understanding of Capital Markets
• Genaral understanding of Banking
• Genaral understanding of Private Equity / Real Estate / Hedge Funds
• Hands on experience of Private Equity / Real Estate / Hedge Funds systems
• Reasonable understanding of Private Equity / Real Estate / Hedge Funds processes such as
Accounting, Investor Reporting, Capital Calls, Distribution, Financial Statements etc.

JOB RESPONSIBILITIES

• To work on Private Equity / Real Estate / Hedge Fund Operations such as Fund / Financial Accounting -
Book Keeping, Journal Posting, Preparation of Financial Statements.
Management Fee Carried Interest and Expense Calculation & Posting. Capital Calls - Preparation of
Capital Call memos, LC Opening, Follow Up with LPs for funding Distribution - Preparation of
Distribution working, LP Memo Preparation, Fund Transfer Wire preparation, Repayment of LCs
Reconciliation - Cash Reconciliation, Cash Tracking, Posting Entries, Cash reporting. Tracking of Capital
transactions. Valuation - Valuation of Portfolio Investments.
• To prepare and submit Fund and Investor Reports accurately as per SLA
• To meet TAT and deliver error free services
• To work on partnership accounting Applications
• To strive to create a healthy and professional work environment in the team
• Display interpersonal skills in handling the day to day operations on the floor.
• Suggest and work on process improvements Idea

• Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
  
  
  • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  • Assist clients with navigating around product menus and facilitate better understanding of product features
  • Troubleshoot all client queries in a user-friendly, courteous and professional manner
  • Maintain logs and records of all customer queries as per the standard procedures and guidelines
  • Accurately process and record all incoming call and email using the designated tracking software
  • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers' and clients' business
  • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

• Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
  
  
  • Undertake product trainings to stay current with product features, changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks

Deliver


NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed

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