Team Lead- Fraud Analyst Team (Tampa, onsite)
Position Location : 4110 George Road, Tampa, FL 33634 (airport area)
Hours: 10am- 6pm EST, work one weekend day per work week
Work authorization is for USC or Green Card only
No relocation offered
Here we grow again!
Wipro is seeking individuals who combine excellent problem-solving skills with the ability to function effectively both as part of a team or on an individual basis to bring their talent to our team. Wipro is a leading global IT solutions and services company with over 240,000 dedicated employees serving clients across multiple continents and 66 countries. We offer a strong compensation package that includes competitive pay and day one benefits. Wipro also offers many opportunities for career advancement within our engaging and exciting culture.
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Position Summary:
The Fraud Analyst Team Lead will lead team to meet SLA timelines, budgets and goals in the analysis of fraud/fraud prevention. They will also review transactions from multiple countries - prepaid cards, gift cards, debit cards, credit cards and other instruments to identify fraud. This position will investigate activity on customer accounts to establish validity, perform financial and/or apply remediation measures to prevent further fraudulent act as well.
Core Responsibilities:
- Investigate transaction/user accounts for any policy violations
- Utilize multiple systems/windows to gather data
- Update incident status, accurately notate accounts/transactions
- Manage customer "Rewards" account status and security
- Route escalations to defined points of contact
- Refunding credit cards and other payment instrument
- Cancel suspected fraud orders and flag known criminal devices to prevent use
Requirements:
- High School Diploma or equivalent
- At least 1 year of previous experience leading a team in the credit card/rewards card fraud or analysis industry
- Computer skills - MS Office programs (Word, Excel)
- Ability to navigate multiple computer screens with multiple systems/windows
- Ability to communicate effectively both written and verbally
Preferences:
- Banking and Financial OR eCommerce Industry preferred