Job Description
Role Purpose
- The applicant should be a confirmed full-time employee of the organization
- For New Hire at least Senior High (New curriculum) or at least Second year College
- It should be fluent in speaking in TAGALOG and can translate English and Bisaya to Tagalog
- For lateral movement an employee has to complete at least 3 months in his/her current role
- Candidate shall be responsible for all workstream and all products handled by the account
- Minimum educational attainment at least Senior High (New curriculum) or at least Second year College (for lateral/vertical or New Hires)
- Applicant should not have been on a PCCP for the second time in the current role,in the last quarter or current quarter.If the employee has been put on the PCCP for the first time in the current role,he/she is eligible to apply
- Employees can apply for lateral positions as well.
- Before applying please get your LWPs corrected in the system. Employees who have taken one or more than one unauthorized leave in last six months (from the date of Release of this IJP) are not eligible to apply for this IJP.
- A Graduate/Undergraduate of any education course is eligible to apply.
Want more jobs like this?
Get jobs in Manila, Philippines delivered to your inbox every week.
- Independently handle, assist the customer to determine problems and provide resolutions on any customer care issues & service problems, coordinate escalations, assess customer's needs.
- Handle customer complaints and provide resolution for escalated calls/emails/sms/chat.
- Can do multitask with all workstream email/inbound and outboud/sms/FB/ms teams chat/escalation tool.
- Analysis of reports including process in submiiting productivity to the management.
- Escalate problems if need be through the devised channels.
- Act as a central point of contact to reporting and escalating system issues to technology and the leadership.
- Excellent TAGALOG communication skills
- Good Interpersonal & people management skills with good problem solving approach.
- Excellent verbal & written communication & presentation skills
- Need to have good customer service skills and soft skills with prime focus being on customer satisfaction
- Good working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online tools
- Excellent analytical and translation skills. Translating English and Bisaya to TAGALOG language
- Ability to handle stressful situations / Should have patience and not be overawed by difficult situations / Situation handling skills
- Willing to work on shifting schedules, grave yard shift, holidays as may be required by business exigencies / Willingness to rotate shifts, as needed
- Can do critical coaching and action plan fomulation and monitoring
If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.
Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.