Skip to main contentA logo with &quat;the muse&quat; in dark blue text.

System Engineer

AT Wipro
Wipro

System Engineer

Mumbai, India

Do

  • Excellent communication skills,
  • Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
  • Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
  • Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
  • Answer incoming calls and respond to customer's emails in timely manner.
  • Manage and resolve customer complaints.
  • Identify and escalate issues to supervisors as and when needed.
  • Provide product and service information to customers.
  • Research required information using available resources and Offer Solution to customers.
  • Research, identify, and resolve customer complaints using applicable software.
  • Route calls and tickets to appropriate resources and Domains who can best support he user,
  • Document all call information according to standard operating procedures.
  • Recognize, document, and alert the management team of trends in customer calls.
  • Create SOPs for new Issues and resolution given.
  • Complete call logs and reports.

Want more jobs like this?

Get Science and Engineering jobs in Mumbai, India delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.

Windows Server Admin

Client-provided location(s): Mumbai, Maharashtra, India
Job ID: Wipro-3091861
Employment Type: Full Time