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Support Engineer L2

AT Wipro
Wipro

Support Engineer L2

Mexico City, Mexico

Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

• A PROUD HISTORY OF OVER 75 YEARS

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• FY22 REVENUE 10.4 BN USD

• WE'RE PRESENT IN 66 COUNTRIES

• OVER 1,400 ACTIVE GLOBAL CLIENTS

Experience Required:
  • Experience with iOS MAC image, Windows, and computer equipment
  • Managing remote access to computers via Microsoft Teams or Microsoft Quick Assist
  • Technical Knowledge of the Hardware of PCS computers, Laptops and their peripherals

Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.

Como ingeniero de soporte, su labor es es resolver, mantener y administrar el software/hardware/red del cliente en función de las solicitudes de servicio planteadas por el usuario final según los SLA definidos que garanticen la satisfacción del cliente.

As support engineer, your role is to resolve, maintain and manage client's software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA's ensuring client satisfaction

Technical Support

Client-provided location(s): Mexico City, CDMX, Mexico
Job ID: Wipro-3093976
Employment Type: Full Time