Salesforce Capabilities / Center of Excellence (CoE) Lead - Financial and Insurance

Job Overview:

As the Salesforce Capability / CoE Lead, you will play a pivotal role in driving digital transformation within our organization. You'll be responsible for establishing and managing the Salesforce Capability / CoE, ensuring alignment with business goals, optimizing technology utilization, and fostering innovation. Your expertise will guide successful Salesforce implementations, enhance user experiences, and maximize the value derived from technology.

You can apply for any of following Capabilities / CoEs:

Capabilities:

• Delivery Excellence capability (Delivery Assurance / transformation)
• Functional Architecture capability
• Salesforce Project / PgM / Delivery Management capability
• Technical Architecture capability
• APEX capability
• Delivery Ops / Project Charminar Lead
• Project Recovery Lead

• Consumer Goods Cloud / Aforza CoE
• Manufacturing and Automotive cloud CoE
• Data and Analytics CoE
• Growth (Revenue, Net Zero, Public Sector, Loyalty, etc.) CoE
• Platform / Multi-cloud CoE
• Experience Cloud CoE

• Define the vision, mission, and strategic objectives.
• Collaborate with senior management to align Capability / CoE initiatives with overall business priorities.
• Champion best practices, governance, and change management strategies.

• Engage with implementation partners, success management teams, and external consultants.
• Facilitate cohesion among different stakeholders to ensure seamless execution of DX projects.
• Clearly define roles and responsibilities for each stakeholder involved in Salesforce initiatives.

• Establish standardized processes, tools, and frameworks for Salesforce projects.
• Implement risk management strategies and ensure compliance.
• Drive adoption of new ways of working and foster a culture of innovation.
• Create and mantain a "Knowledge Management Portal" for any CoE assets like POCs, First Call Deck, RFPs, Offers, Solutions, Whitepapers, Tools, Blogs, code assets, etc.
• Drive the leverage of the assets
• Define estimation models
  
  

• Identify skill gaps within the organization and address them through training and hiring.
• Build a high-performing CoE team capable of driving successful digital initiatives.
• Mentor team members and foster continuous learning.
• Solution Support to build industry and technology solutions
  
  

• Act as a bridge between technical teams, business units, and leadership.
• Communicate project updates, milestones, and achievements effectively.
• Promote collaboration and knowledge sharing across departments.
• Collaborate with Product Vendor/partner for enablement, co-solution, etc.
• Collaborate and support Pre Sales, Proposal Presentation, etc.

• Profitable Growth
• Number of certifications
• % Utilization
• Number of RFP support
• Total No. of Delivery Assets / Qtr (Offers / Solutions / Whitepapers / Tools / Blogs, etc)
• Talent planning

• At least 12 years of Salesforce experience
• At least 4 years of hands-on experience (implementation roll out) in the relevant areas
• Certification in 1 or more relevant areas
• Strong understanding of Salesforce architecture, best practices, and integration methodologies.
• Excellent communication, leadership and stakeholder (customers, partners, vendors, cross functional teams, Wipro eco system) management skills.

• Fast track career growth
• Steppingstone for the EA leadership roles
• Relaxation in Billability
• High visibility in Salesforce and Wipro eco system
• Recognition on various forums through multiple channels